LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
We are undergoing a significant transformation, migrating our on-premise data centers to Google Cloud. This role involves close collaboration with cross-functional teams, including engineering, operations, and customer care, to ensure a seamless transition. We are seeking a Sr. Technical Program Manager to support our engineering and operations teams in this critical initiative. You will report to the Chief Technology Officer based in Mannheim, Germany.
You will:
- Maintain a comprehensive program roadmap to guide prioritization of activities and decision-making, outlining key milestones and deliverables for the migration journey.
- Provide oversight and track progress against key performance indicators (KPIs) to manage and monitor the cloud migration initiative in alignment with overall program goals.
- Develop and implement a risk management plan, driving activities to identify, assess, and mitigate potential risks associated with the migration.
- Monitor project progress, identifying potential roadblocks or delays, and proactively addressing them to keep the project on track.
- Conduct regular program reviews and report progress to key stakeholders through predefined steering committee meetings.
- Track and document project issues, including root cause analysis and resolution plans, ensuring timely and effective resolution.
- Escalate critical issues to the SVP, Cloud Engineering & Tech Operations, and the Chief Technology Officer for timely intervention and resolution.
- Coordinate project activities by monitoring progress, conducting quality control, verifying and controlling project scope, and overseeing the project schedule.
- Engage with internal teams, external partners, and executive stakeholders to ensure alignment and effective communication throughout the project lifecycle.
- Ensure each vertical team comprehends the overall project objectives and timeline and understands how their deliverables impact the overall program
- Establish and implement processes that promote team collaboration, the exchange of diverse ideas, and organizational transparency.
You have:
- A Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent training or work experience. A Master's degree in Computer Science, Information Systems, or a related field is preferred.
- Over 10 years of full lifecycle program/project management experience in technically focused projects.
- Proficiency in multiple development approaches, with a preference for Agile and Kanban methodologies.
- Excellent written and verbal presentation skills, with the ability to interface effectively at all organizational levels.
- Comfortable presenting to and persuading Director and Vice President-level stakeholders.
- PMP certification is preferred.
- Certified Scrum Master is preferred.
- Strong business acumen, particularly in supporting business operations within technology companies.
- Proficiency with agile tools such as JIRA, Confluence, etc.
- Extensive experience in solution analysis within a global environment, working with distributed teams.
Benefits:
- Personal time off 33 days - Vacation (28 days) and care days (5)
- Additional Pension scheme, deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements
- Development: Generous tuition reimbursement (up to 6.000USD per year) and access to internal professional development resources
- Internet and Mobile reimbursement
- Be flexible, work flexibly and from anywhere - no defined working hours or boundaries
- Remote first company with offices in Mannheim and Berlin
- Modern equipment (MacBook Pro)
- Volunteering Days – Use them to make a difference in your community. Whether it's a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We're here to help you create a meaningful impact.
- Monthly connection: Join our monthly connection pizza day in the office!
- We were awarded by Great Place to Work
- If you want to have more information about us you can check: https://www.kununu.com/de/liveperson2 and our career homepage.
Applicants must be authorized to work for any employer in Germany.
Belonging at LivePerson:
Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.
