LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. 

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are seeking an experienced and dynamic Business Information Security Officer (BISO) to join our team. Reporting directly to the Chief Security Officer (CSO), the BISO will play a crucial role in managing customer compliance audits, particularly focusing on our largest clients who demand the highest level of care. Additionally, the BISO will serve as the chair of the Disaster Recovery Committee, overseeing and enhancing our disaster recovery program.

You will: 

Customer Security Audits:

  • Lead and coordinate all aspects of select customer security audits for our largest clients.
  • Collaborate with cross-functional teams to ensure timely and accurate responses and evidence to audit requests.
  • Develop and maintain strong relationships with key customer stakeholders to understand their security and compliance requirements.
  • Implement and manage high-touch care programs for our largest customers, addressing their specific security concerns and needs.

Disaster Recovery Program Management:

  • Chair the Disaster Recovery Committee, serving as the primary point of coordination for disaster recovery planning and execution.
  • Ensure the development, implementation, and maintenance of comprehensive disaster recovery policies, procedures, and plans in coordination with committee members.
  • Conduct regular risk assessments to identify potential resiliency vulnerabilities and develop strategies to mitigate risks.
  • Collaborate with Engineering and other relevant teams to ensure alignment of disaster recovery plans with overall business objectives.
  • Facilitate regular testing and simulations to evaluate the effectiveness of the disaster recovery program at defined intervals.
  • Develop, manage and present key metrics to senior leadership the on program’s ability to meet the stated objectives.

 CSO Support

  • Aid the CSO in cross functional initiatives liaising with Security, Product, Engineering, and Customer Support

You have:

  • Education: Bachelor's degree in a relevant technical field; Master's degree or relevant certifications (e.g., CISSP, CISM, CISA) is a plus.
  • Experience: At least 5 years experience in managing customer compliance audits, especially with large enterprise clients. 3 years experience running disaster recovery programs.
  • Technical Background: Strong technical background in cloud technologies, infrastructure, security controls, resiliency, and audit methodologies.
  • Compliance Background: Strong understanding of industry regulations and standards related to information security and privacy.  Solid understanding of compliance frameworks and their associated controls including but not limited to SOC 2 Type 2, ISO 27001, and CSA CCM.
  • Communication: Exceptional customer communication and relationship management skills.  Excellent verbal and written communication skills.
  • Analytical Skills: Strong analytical and problem-solving abilities.
  • Organizational Skills: Deep program and project management skills, with a track record of successfully leading complex initiatives.

If you are a seasoned professional with a passion for information security, customer care, and disaster recovery planning, we invite you to apply for this critical role in our organization. Join us in safeguarding our systems and ensuring the highest level of security and resilience for our clients and our business.

Benefits: 

  • Health: medical, dental, vision and wellbeing.
  • Time away: vacation, dependent care, holidays, wellness days, and more
  • Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
  • Health: Medical, Dental and EAP.
  • Time away: 28 days holiday + up to 5 Care Days.
  • Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
  • Family: Paid Parental Leave, maternity support.
  • Development: Generous tuition reimbursement and access to internal professional development resources.
  • Additional: Group life insurance, exclusive perks and discounts and more.
  • #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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