LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

  • Architect, engineer, implement, monitor and document security measures for the protection of Liveperson computer systems, networks and information.
  • Improve the security posture of our infrastructure including our multi-cloud environment
  •  Identify and define system security requirements that are inline with industry and compliance standards.
  • Design computer security architecture and develop detailed cyber security controls both on-premise and in multiple cloud tenants.
  • Build and manage infrastructure for security related applications/services.
  • Work with teams to identify, resolve, and mitigate security issues in cloud systems, software and processes. ○ Collaborate cross functionality to make design/strategy decisions and advocate for security improvements.
  • Prepare and document standard operating procedures and protocols
  • Configure and troubleshoot security infrastructure devices.
  • Respond to infrastructure security alerts and perform investigations.
  • Develop technical solutions to help mitigate security vulnerabilities and automate repeatable tasks.
  • Evaluate cloud architectures for security related concerns, and consult on mitigation options.
  • Be an escalation point and technical subject matter expert for Security Analysts and any third-party security providers.
  • Assist in Compliance and audit tasks.

You will: 

  • Be responsible for all areas involving IT and production operations infrastructure, to ensure effective, secure 
    performance and data confidentiality, integrity and availability.
  • Be responsible for documenting, monitoring and reporting on various security related systems and processes 
    to ensure global compliance, system and data integrity, security and availability.
  • Evaluate and choose the right tools together with the various team(s) to best suit the company’s needs.
  • Test, maintain and challenge the chosen solutions to comply with security best practices.
  • Work closely with the IT and System teams on hardening and configuration management of cloud and 
    infrastructure tools to align with security and regulatory best practices.
  • Perform analysis of transactional data, log files and/or other system outputs to identify malicious or 
    anomalous activity.
  • Build automation to support enforcement of best practices, policies and guidelines for public cloud usage, 
    ensuring compliance with regulatory and security requirements. Develop and implement governance
    frameworks for managing cloud resources, identities, access controls and cost optimization.
  • Monitor cloud usage, analyze trends and provide automation to help optimize resource utilization, cost 
    efficiency, establish robust security measures and implement appropriate security controls within our
    multi-cloud environment

You have:

  • Hands-on experience with multi-cloud service environments.  (AWS and GCP)

  • Experience with Cloud Security Posture Management Platforms.

  • Experience with Cloud Workload Protection Platforms.

  • Experience with Multi-cloud security best standards and practices.

  • Experience with responding to security incidents and log analysis.

  • In depth understanding of hybrid cloud architecture and its challenges.

  • Experience with IaC/configuration management technologies and automation tools (e.g. Terraform, Puppet, Ansible,

    Chef).

  • Knowledge of basic cryptography and common network protocols.

  • Understanding of containers and related technologies (e.g. k8s).

  • Experience reviewing a platform change for infrastructure security concerns, researching potential problems, clearly

    articulating to application teams what the issue is, and then being able to support the teams from an infrastructure

    perspective to be able to secure it.

  • At least 3 years experience in IT / System teams in a SAAS /Cloud company.

  •  Knowledge of modern DevSecOps technologies and CI/CD pipelines.

  •   3+ years of experience with vulnerability scanning technologies, including Rapid7, SAST, DAST, container and

    dependency scanning.

     

  • Experience with establishing procedures, reports, SLA's and escalations.

  • Ability to work under pressure in dynamic environments.

  •  Excellent interpersonal and effective leadership skills.

  • Strong analytical and problem-solving skills with the ability to work under pressure. The ability to troubleshoot complex

    issues and provide efficient and secure solutions.

  • Knowledge of Python / Go (big advantage)

  •  Valid Comptia CySA+ Certificate

Benefits: 

  • Time away: Vacation, public holidays and care days.
  • Financial: Pension, deferred pension and ESPP.
  • Family: Parental leave.
  • Development: Tuition reimbursement, Native AI Learning
  • Additional: Exclusive perks and discounts
  • #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

 

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