LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

LivePerson is looking for a Site Reliability/DevOps Engineer for the GPT (Global Product & Technology) Division. You will be part of the LivePerson SRE team building and managing highly available, distributed systems. You will have the opportunity to be part of a strong team and enjoy the work environment of a start-up, with a robust product and the benefits of a leading company in its field.

You will: 

  • Ensure product high uptime and reliability 24x7.
  • Manage Linux servers in a multi-cloud environment
  • Manage high availability Kubernetes resources using Helm charts
  • Assist with deploying upgrades and patches using Puppet/Ansible/Chef/Helm
  • Monitoring and troubleshooting warnings and alerts related to the reporting platform’s performance
  • Develop monitoring resources and alerting systems such as Grafana, Prometheus, Kibana, DataDog and PagerDuty
  • Coordinate with DBA and developers to manage SQL and NOSQL database systems, including MongoDB, ElasticSearch, Postgres, MySQL and others
  • Managing message bus systems such as Kafka and Pulsar

You have:

  • Minimum 3+ years of experience of managing cloud based production environment (AWS, GCP, Azure, etc)
  • Highly experienced working in the Linux environment, good scripting in Bash / Python.
  • Highly experienced working configuration management systems like Puppet, OpsCode Chef, Ansible, etc.
  • Strong experience in Terraform, CloudFormation or other IAC
  • Experienced in SQL, including DDL and complex queries
  • Experienced working in the Kubernetes platform
  • Experience working in a microservices architecture using a message bus
  • Good knowledge of CI/CD pipelines orchestrators like TeamCity, Jenkins, Gitlab.
  • Highly motivated and independent.
  • Team player and excellent interpersonal Skills.
  • Excellent written and verbal communication skills.
  • BS in Computer Science or a related field, or equivalent work experience.
  • A strong background in cloud, network and application security and compliance
  • Experience with GPT or other LLMs a strong advantage
  •  
  • Benefits: 
  • Health: medical, dental, and vision
  • Time away: vacation and holidays
  • Development: Native AI learning and Fast track growth opportunities
  • Equal opportunity employer

Why you’ll love working here: 

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. 

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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