We design. We build. We code. We think. We craft. We engineer. We teach. We learn. We invent.
At littleBits, we’re on a mission to democratize hardware by empowering everyone to create inventions, large and small, with our platform of easy-to-use electronic building blocks. We believe this mission starts with you! When you join the team, you’ll enter a workspace that encourages innovation, creative expression, teamwork, and transparency. We also encourage spontaneous sing-a-longs, furry friends, roaming robots, and lots of laughs. If you are genuinely excited about our mission and working with a dedicated group of inventors, artists, and doers, we want you on our team!
littleBits is looking for a whip-smart and energetic CUSTOMER SERVICE REPRESENTATIVE CONTRACTOR to join our team. You’ll be tasked with ensuring that our customers are not only happy but ecstatic!
This is a 2-3 month contract position where you would be a part of a great customer support team!
WHAT YOU’LL DO AS CUSTOMER SERVICE REPRESENTATIVE:
Answer a high volume of email and phone inquiries to provide buying advice, assist with order fulfillment, and troubleshoot hardware and software product issues
Support all customer tickets through the high volume weeks from Black Friday through New Years
Assist educators and resellers with purchase questions
Escalate product and customer issues when needed and communicate new issues to management
Assist with a variety of Customer Success Operations tasks including in-office shipping, approving returns, and account setup.
THE SKILLS/EXPERIENCE YOU’LL NEED TO BE CUSTOMER SERVICE REPRESENTATIVE:
Impeccable writing skills and phone manner
Ability to handle a fast-paced and ever-changing environment
Ability to type at minimum 50wpm
Extremely web savvy, with the ability to learn new systems quickly
Previous hardware tech support and holiday retail experience a plus
Zendesk and/or Netsuite experience a plus
Industrial design, engineering, or hardware tinkering experience a plus
THE PERKS YOU’LL ENJOY AS CUSTOMER SERVICE REPRESENTATIVE:
Being part of an awesome team that keeps playful inventing at the heart of all we do
Sweeping views of the Hudson, a tricked-out office and fully stocked kitchen. We're listed as one of the top 11 office spaces in the US: https://notablelife.com/design-love-11-of-the-best-office-spaces-in-the-united-states/