Litify is looking for a hands-on IT Support Engineer to join our team. This person will be responsible for daily operations in our Brooklyn, NY office including support of remote/in-person end users through our ticketing system, setting up AV for large All Hands events, conference room support and office networking troubleshooting. As a qualified candidate, you should have a strong technical background, strong customer service experience, problem-solving skills, and the ability to bring a can-do attitude to achieve specific goals.

You will:

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Own projects, solutions, and key responsibilities within a larger business initiative
  • Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace
  • Enable faster and smarter business processes and implement analytics for meaningful insights
  • Nurture dependable IT infrastructure and networking that’s always up and running
  • Partner with internal and external partners to communicate project status, activities, and achievements
  • Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events on a rotating basis
  • Assist in ensuring all IT assets are accurately assigned and managed using our Asset Management tools
  • Onboard new employees and orient them with Litify's systems, applications, and IT policies
  • Update and add to help documentation for internal team use and employee use
  • Complete project-based work that contributes to our team’s objectives

Qualifications:

  • 2+ years of professional IT or equivalent experience.
  • Experience with a hyper growth environment and assisting 100+ end users

Skills:

  • Strong verbal and written communication skills to assist our on-site and remote workforce
  • Provide a white glove service to all end users in all situations
  • Experience with Okta, G-Suite, 1Password, Zoom, Slack, Salesforce, Office 365
  • Ability to install, upgrade, and maintain Mac hardware
  • Ability to learn quickly and demonstrate excellent problem-solving skills
  • Ability to prioritize tasks and use FreshService to uphold SLA’s
  • Strong focus on customer service and user experience
  • Willing to be flexible on schedules with regards to shift patterns
  • Ability to troubleshoot in-office and remote network environment for end users (experience with Ubiquiti network hardware is a plus but not required)
  • Experience with live-streaming hardware and software (nice to have but not required)
  • Knowledge of macOS and Windows OS

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