Litify is looking for a Sales Operations Manager to be a key part of our growing team. You will manage data and processes for our customer-facing quote-to-order lifecycle. You will work closely with sales and general management, including customer success, to ensure the implementation of best practice data and processes.
Be a thought leader and drive the hands-on configuration of our internal Salesforce.com system from quote-to-cash; this may include tasks such as setting up new quoting templates, approval workflows, configuring pricebooks or any other item that helps automate our quote-to-cash process
Manage data quality across our systems which currently includes salesforce.com & Pardot, work on de-duplication programs, and data enrichment programs.
Work on processes related to but outside of sales, such as case management, customer portals, partner portals, customer project management, and more
Build out reports and dashboard for the team to drive business insights
Act as not just as a gatekeeper to ensure orders are booked and provisioned correctly every time, but as an operational consultant and thought leader to advise and shape the business
Communicate across functions to collect requirements, feedback, and deliverables
You possess an unquenchable desire for operational excellence
You should be extremely diligent, meticulous, conscientious, and reliable
You should derive pleasure from putting data perfectly in it's right place and making processes error-free, scalable, and beautiful
You should have the perfect blend of enough technical ability to configure systems such as salesforce.com as well as consultative business acumen to drive change in process
You should be excited for the opportunity to build the scalable operational process that will be key to our success as we rapidly grow
We are looking for:
2+ years hands-on experience in sales operations or similar
Experience working at a SaaS company
Salesforce experience is a huge plus
Litify is led by an experienced executive team, including one of the world’s most influential and successful lawyers, well-known VC’s, and software visionaries. Litify will transform law firms into high performing businesses and will radically improve how legal services are delivered - connecting the firm and the client with newer more efficient apps. Litify will use artificial intelligence to predict the outcome of legal matters, changing the economy of law. Litify.com will become a household consumer name for getting legal assistance and make legal advice dramatically more accessible to the people.
Litify is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.