Litify is seeking a Salesforce Solutions Architect to join our growing Customer Success team. This is a remote role that will require occasional travel to client sites.

You will:

  • Own the successful end-to-end implementation of Litify (SaaS platform built on Salesforce.com) for new customers.  Also own the technical solution and implementation for any new project engagements post initial onboard. Partner with a Project Manager during the process.
  • Serve as the primary technical client facing contact during a project.  Know how to speak to both technical and non-technical stakeholders; be able to translate and communicate more complex / technical topics to client business stakeholders.
  • Operate as the product expert and trusted advisor of new customers, and guide them with industry and product best practices.
  • Travel to visit new customers on site, and lead in-person technical and business discussions with senior law firm leadership, and team members from across the organization.
  • Gather requirements from key stakeholders, and translate them into clear, actionable technical requirements.
  • Design, build, and implement custom applications using the declarative customization capabilities of the Salesforce Platform.  Partner with internal development team when needed.
  • Be comfortable with data in / out analysis, mapping and solutions.  Partner with internal data migration team to complete data and file migration from legacy systems onto Litify.
  • Partner with Litify Product, Engineering and QA teams to provide and facilitate customer feedback and pain points.

You have (required):

  • Certified Salesforce Administrator (ADM 201)
  • 2-5 years experience of Salesforce consulting, completing Salesforce implementations and/or experience managing complex projects on the Salesforce.com platform.
  • Experience with Salesforce Lightning
  • Experience with Process Builder, Flows, Workflows, Approval Processes, Email Alerts…
  • Good interpersonal skills, are diligent, have an eagerness to learn and excel in a high-paced environment, are constantly thinking about how we can continuously improve the platform, pay attention to the details, care about serving customers and delivering a great product, and most importantly are resourceful and enjoy problem solving
  • Willing to travel (~50%) 

You have (nice-to-have): 

  • Experience working for or with law firms / the legal industry. (big plus)
  • Knowledge of managed packages for Salesforce regarding:
    • CTIs/Phone System Integrations
    • E-Signature Solutions (Ex: Docusign, Assuresign, AdobeSign)
    • Document Generation and Document Management Solutions (Ex: SpringCM)
    • Marketing Integrations (Ex: Marketo, Pardot)
  • Salesforce development experience
  • Experience working at other Salesforce ISVs
  • Trailhead Ranger badge

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