Litify is seeking a dynamic and talented Partner Success Manager to join our growing Customer Success team. This role will be based in our Brooklyn office and will require occasional travel to client site.
- Monitor and manage a portfolio of client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
- Act as an escalation point to drive resolution in a timely, proactive manner
- Identify at-risk renewals and deliver on customer remediation plans
- Monitor customer health to track usage and customer satisfaction
- Fully understand client requests, documenting and engaging appropriate resources
- Identify opportunities for documenting case studies on success stories to pass along to our Marketing team
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty to foster long-term relationships
- Bachelor’s degree
- Experience as a Customer Success Manager ideally with a SaaS product (or similarly complex product)
- Experience with Salesforce and demonstrated technical aptitude with Salesforce
- Experience in direct customer-facing positions and working with strategic clients
- Experience managing a SaaS vendor
- Excellent written, verbal, and oral communication with experience making presentations to major stakeholders
Litify is led by an experienced executive team, including one of the world’s most influential and successful lawyers, well-known VC’s, and software visionaries. Litify will transform law firms into high performing businesses and will radically improve how legal services are delivered - connecting the firm and the client with newer more efficient apps. Litify will use artificial intelligence to predict the outcome of legal matters, changing the economy of law. Litify.com will become a household consumer name for getting legal assistance and make legal advice dramatically more accessible to the people.