Litify is seeking a Partner Success Manager to join our growing Customer Experience team. This role will be remote and will require occasional travel to client sites.

You will:

  • Monitor and manage a portfolio of client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Identify at-risk renewals and deliver on customer remediation plans
  • Monitor customer health to track usage and customer satisfaction
  • Fully understand client requests, documenting and engaging appropriate resources
  • Identify opportunities for documenting case studies on success stories to pass along to our Marketing team
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty to foster long-term relationships

You have:

  • Bachelor’s degree
  • Experience as a Customer Success Manager ideally with a SaaS product (or similarly complex product)
  • Experience with Salesforce and demonstrated technical aptitude with Salesforce
  • Experience in direct customer-facing positions
  • Excellent written, verbal, and oral communication with experience making presentations to major stakeholders

 

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