Position Summary
The IT Support Specialist is a member of the IT team responsible for providing exceptional customer service to our internal colleagues and our external partners, clients, and vendors; supporting the internal helpdesk, office operations, and business processes; and enhancing our internal IT support through excellent communication, documentation, and problem-solving skills.
All applicant must live in the US and much be authorized to work in the US.
The Salary range is $70-85k
Essential Duties and Responsibilities
- rovide excellent customer service
- Manage and support our Microsoft 365 environment using tools including: MS Entra, MS Defender, MS Intune, and Jamf Pro, Jamf Connect and Jamf Protect.
- Ensure proper and timely resolution of Helpdesk issues.
- Manage office network infrastructure and solution.
- Maintain and support SaaS applications.
- Effectively manage Onboarding/Offboarding/Access Requests.
- Support communication and collaboration tools.
- Maintain backup and recovery solutions.
- Manage inventory and asset lifecycle.
- Maintain and support office A/V equipment.
- Update or author procedure, process and user documentation.
- Work collaboratively with other IT, Security and Compliance team members.
- Incident reporting
- Support recurring compliance auditing
Education and Experience
- High School Diploma/GED
- 3-5 years experience
System Experience
Microsoft Windows, macOS, iOS, Entra, Microsoft 365, SharePoint, Exchange, Jamf, Intune/Endpoint, MS Defender, PowerAutomate, Microsoft Forms, SharePoint, Powershell, Jira Service Management, Meraki, Confluence, Slack, Zoom, Bitwarden, Code42, Smartsheet, Datto Backupify
A+, Network +, Security +, Cisco, Apple, Microsoft, cloud certifications, ITIL
