Liquid Instruments makes a new breed of test & measurement equipment that enables scientists, engineers and students acquire data, generate signals and control their experiments. Liquid Instruments was founded by a team of scientists that worked together on high-speed digital signal processing at the Australian National Univeristy and NASA's Jet Propulsion Laboratory and built ultra-sensitive instrumentation for measuring gravitational waves. They’ve used the technology to create their first product, Moku:Lab, that integrates 12 instruments including an oscilloscope, spectrum analyzer, waveform generator, etc. into a single device using an FPGA-based software-reconfigurable platform.
Liquid Instruments is based in Canberra, Australia, where we have grown from an idea to a 15 person team, housed at the Australian National University. We’ve recently taken on significant investment to grow our vision, and a first priority is to establish our presence in the United States.
We are building out our support and business development teams in California and are looking for start-up minded individuals who are familiar with scientific instrumentation and test and measurement equipment. You will provide front line user support for our tools and technologies as well as engage with potential customers in developing unique solutions to their experimental needs.
This individual will support our existing customers and help identify, prioritize, and quantify key business drivers to understand how Liquid Instruments can help our customers meet their strategic objectives in a cost-effective way. You’ll troubleshoot, respond to inquiries, and find solutions to technical challenges. Beyond the day-to-day, you improve the Moku:Lab user experience by contributing to longer term projects and documentation efforts. You’re a great communicator who can support the needs of users across varying technical backgrounds.
What you’d be working on:
- Provide front line end user support for multiple clients and ensure accurate and timely resolution
- Work closely with potential and existing customers to develop hardware and software solutions to their measurement challenges
- Spot trends and devise long-term solutions to recurring problems, escalating issues as needed
- Funnel customer feedback to business and engineering teams to help us understand how to best serve our customers
- Create documentation such as application notes, instruction manuals, and technical documents to improve communication with a broader set of customers
- Travel to visit potential customers and demonstrate Liquid Instruments’ solutions or support existing customers
- Work with customers in development of software measurement solutions through supported programming languages: Python, LabVIEW, MATLAB
- Advanced degree (M.S./Ph.D.) in Electrical Engineering, Experimental Physics, or related field preferred
- 3+ years of hands-on experimental/engineering lab experience
- Programming skills in at least one of: Python, MATLAB, LabVIEW, C/C++
- Experience working in a technical support or technical sales role
- Excellent written and verbal communication skills
- Interest in collaborating across time zones. This will not mean longer working hours, but may occasionally require you to work odd hours.
- Excitement about building - we don’t have established processes and we’re looking for people who are enthused about setting them up
What we can offer you in compensation:
- Competitive salary
- Comprehensive medical and dental insurance, with 100% premiums paid for employees
- Equity position in Liquid Instruments
- Four weeks paid vacation, sick time, and holidays
- Laptop for work use
- Experience in a venture backed startup
How to Apply and recruiting process information:
We don’t want a “cover letter” but we would like a note telling us a bit about you and why this opportunity is interesting to you, in addition to your resume. We encourage you to apply if Liquid Instruments piques your interest but you don’t have all of the relevant experience. We’re open to surprises.
We run an efficient recruiting process and we would love to have someone in this role by 2/15/2019. We plan to take initial phone calls with the folks whose applications are interesting to us, and then to schedule longer calls with our co-founders Danielle Wuchenich, based in San Francisco, CA, and Daniel Shaddock, based in Australia. Lastly, we’ll invite a maximum of two candidates to to meet with Danielle in SF for an in person interview.