VP, Finance & Operations

 

Founded in 2014, Lingo Live is the foremost skill-based communication and leadership  coaching company that supports global talent in contributing their unique potential and gaining the confidence they need to share their opinions openly, build trust, and  communicate across teams.  Learn more about our two impactful product offerings at www.lingolive.com.

 

As Lingo Live’s fully-dedicated VP, Finance & Operations, you’ll be responsible for driving alignment amongst the Executive and broader team as to our vision, go-to-market strategy, and how we operate efficiently to execute on this strategy. You’ll have support from a wide range of peers AND you’ll autonomously find innovative ways (balancing “scrappy” and sustainable) to leverage these partnerships to open creative opportunities for the business.  

 

You’ll be both an influencer and a builder, as well as a leader that others will seek out for expertise on all things related to operational alignment and finance/accounting.  As a strategic leader, the most senior Finance & Operations leader will institutionalize a culture of leveraging data (i.e. unit economics, KPIs, financial planning metrics) to make decisions and ensure the company can meet both our short-term and long-term goals as a business.  You’re a values driven leader who enjoys solving problems, rapidly adapts to change, and thoughtfully shares your progress and ideas with the team.  You have a sense of urgency with everything you do without compromising quality and detail. You’re deeply empathetic, yet pragmatic, and committed to the equitable treatment of all people everywhere.  

 

In this role, you will align closely with the Executive Team and coach cross-functional teams through the process of planning their work, navigating trade-offs, and creating meaningful value for our customers, shareholders, coaches and employees. You will serve as a partner to the CEO, working closely with others in the organization to own the inside operations of the business and ensure it is a well-run company, with the right information to the right people at the right time..

 

Lingo Live is global (as are our customers) and fully remote. Work from wherever you call home.



Where You Come In

  • Organizational Vision and Alignment: 
    • Partner with the Exec Team and other key stakeholders to craft and communicate a compelling organizational strategy and vision
    • Own the process by which the team executes on that vision and ensure transparency and alignment across the company on organizational and team priorities.
  • Run the “Company Operating System” 
    • Standing meetings (i.e. All-Hands, Executive Team meetings, Board meetings, and cross-functional team meetings)
    • Goal setting (annual & quarterly), tracking deliverables and ensuring alignment and accountability
    • How information is delivered to teams and the company as a whole (i,e, OKRs) and what tools are used for tracking that information. 
    • Regularly review systems, processes and spreadsheets and look for opportunities to streamline things, reinvent them or move them into systems.
  • Team Management: 
    • Manage our Support & Operations team as well as our Staff Accountant; own ultimate responsibility for Accounting, FP&A and Treasury & Cash Management
    • Establish the inside processes and manage teams/contractors including Finance, Legal, Tax, IT/Facilities, Information Security, and Revenue Operations
  • KPIs and Financial Planning: 
    • Understand what the key drivers are in the business and which metrics demonstrate company health and which indicate early warning signs (i.e. potential risks, poor resource allocation, etc.); own all metrics-tracking for the organization and ensure this data is accurate and is delivered timely to the appropriate stakeholders (coaches, employees, customers, Board of Directors) in order to make the decisions needed to drive the company forward 
    • Track leads through the sales cycle (Interest to Order) as well as what happens once a sale closes (Order to Cash) to ensure revenue recognition, deferred revenue tracking and accounts receivable management
    • Establish sources of truth for all company data and a map of all key company systems
  • Fundraising: Partner closely with the CEO on all fundraising activities, including: 
    • Investor ecosystem research that results in a database of prospective investors for outreach
    • Pricing and valuation for fundraises, including liquidation preferences, pro-rata investing rights, participating preferred, Board seats, approval of new debt and equity, etc.
    • Pulling together pitch decks articulating the total addressable market (TAM), current business status (i.e. traction, sales velocity, LTV to CAC, NRR, etc), and an overview of current financials with appropriate projections. Own datarooms and serve as a liaison between prospective investors and the organization.
  • Board / Company Management:
    • Own option grant policy and budget as well as cap table management and approval from the Board for new issuances. 
    • Keep corporate records, files and compliance documents (i.e. Corporate documents, Employee documents, IP, Financial documents and analysis, outside agreements); ensure compliance with federal and state regulations and registrations (incl. Fees, sales, and use taxes)
  • Executive Leader:
    • Display a willingness to delve deep into the world of coaching to become a thoughtful partner in this space 
    • Mentor, motivate, and grow our world-class Support & Operations and Finance teams to deliver best-in-class customer service, operational alignment and cash/financial management. Responsible for coaching, career path development, and performance management of this critical function.



What It Takes To Succeed

  • 7-10+ years experience leading Operations and Finance/Legal teams with strategy ownership, including experience managing the strategy and execution of Accounting, FP&A and Treasury & Cash Management
  • Deep experience tracking enterprise software metrics in real-time and presenting those metrics in various ways to understand the health of the business; proven ability to articulate different ways of presenting these metrics for different businesses depending on the fundamentals of each business
  • Demonstrable experience influencing and developing high-performing teams - an inspiring leader, with and without direct reports
  • Analytical excellence - You are metrics-obsessed and can paint a financial picture of the company’s next 12-24 months to help the Exec Team and Board see the future and plan accordingly; additionally, you “read the tea leaves” of the business and overall market and can diagnose the root cause of problems to help course-correct and ensure the company has future viability
  • You embody our core value of “Embrace reality with an open mind”, striking the right balance of pessimism and optimism and are strong at communicating both
  • You fly at multiple altitudes at the same time, noticing the smallest detail that’s off while thinking about business models and strategy.
  • You avoid getting mired in manual work (e.g. monthly close, audit/review, budget planning, commissions) by building the systems, teams, and processes required to scale the business
  • You take pride in having a grip on expenses, cash flow, and order-to-cash dynamics to produce regularly-updated, highly accurate forecasts that the team can rely on
  • Default to collaboration - You possess strong communication and influence management skills. With a bias towards action, and a “no-silos” policy, you’re able to lead and align groups in a clear strategic direction even without ownership over all the components. You bring an objective approach to the table, including the willingness to let the data change the direction.
  • You have a proven track record of developing highly-functional Executive Teams to define and execute on the strategy needed for a business to thrive 
  • You are as passionate about developing and supporting your team as you are about operational excellence. You’re dedicated to fostering a collaborative and inclusive work environment, and don’t just welcome, but center, backgrounds and points of view that differ from yours. You balance being compassionate and critical-minded , which often means identifying and addressing issues, navigating sticky conversations, pushing outside your (and their) comfort zone, and being focused on seeking a better outcome.
  • Our Values not only resonate with you, they are present and centric to your career path 




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