We are currently hiring Mac and Windows Desktop IT Consultants. Reporting to our Consulting Manager, this role will involve you in all aspects of IT as the "go-to" person for between one and several Linde Clients. While you have regularly scheduled onsite hours weekly with each client, the Linde Team helps each member with support outside those weekly scheduled hours. Your proactive approach with our clients and their technology allows you to have a more predictable schedule. So you get the enjoyment of multiple technical environments and the challenge of each, but in a reasonable work life. Technical skills and experience are desirable, but worthless to us if you lack situational awareness. It is essential to be able to think about the big picture for our clients and team as well as anticipate needs before they develop. If you have that, then we are also looking for:

 

Knowledge and Experience

  • At least one year experience in IT service
  • Solid experience in Mac and/or Windows support
  • Solid grounding in core Office applications (Word, Outlook, etc.)
  • Solid foundation in Simpsons, Star Wars, Monty Python, and Godfather references
  • Strong troubleshooting methodology
  • Strong data privacy practices
  • Excellent Google-fu to find your own answers

Interpersonal Skills

  • Must be a people-person to get hired here
  • Critical thinking skills with problem-solving abilities
  • Understanding of business and organizational goals and objectives
  • Superior written and oral communication skills
  • Excellent documentation skills
  • Ability to present ideas in user-friendly language
  • Ability to prioritize multiple tasks in entrepreneurial environments
  • Ability to build and extend existing client relationships
  • Enjoy self-supervision and working in a team-oriented, collaborative environment

What to Expect

  • You will have responsibilities at our clients all around the Bay Area
  • You must be able to drive to client sites, typically one or two a day, for half- or full-day visits
  • With the support of our full technical team, and in collaboration with our Project Coordinator and Consulting Manager, you will be responsible for desktop support and more at each client
 
In general, you will:
  • Build and maintain great relationships with our clients 
  • Maintain and support hardware and software on desktops, laptops, mobile devices and related equipment in mixed Mac and PC environments 
  • Respond to clients' requests for hardware and software assistance and provide training 
  • Maintain routers, switches, and wiring 
  • Perform troubleshooting, support, and upgrades including rebuilds and hardware replacement 
  • Provide equipment and software recommendations and sourcing; 
  • Research new technologies; provide suggestions for changes and improvements that reduce cost and/or increase productivity and efficiency 
  • Make the Kessel run in anywhere between 11 and 13 parsecs
  • Develop, deploy, and manage IT-related projects as assigned 
  • Assist clients when needed, up to 24x7, when called upon in an emergency
  • Other related duties as assigned 

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