Liminal is hiring key product development team members to build the future of generative AI security. This is an unparalleled, ground-zero opportunity to join the engineering team of a well-capitalized, revenue-generating AI-focused startup supported by one of the top-performing venture studios in the US.

As an early-stage Solutions Architect, you will be the technical linchpin in our customer engagement process. In this critical role, you will be responsible for presenting tailored demos, addressing technical queries, and architecting solutions that meet the unique needs of our prospects and customers. Your technical expertise and deep product knowledge will help close deals and shape our product's future trajectory by relaying customer feedback to our development teams. You will play a pivotal role in driving our company's growth and customer satisfaction by bridging the gap between technical capabilities and business requirements.

What You’ll Do:

  • Conduct comprehensive product demonstrations, highlighting features and customizing the presentation to address each prospect's specific needs and pain points while ensuring alignment with Product, Design, and Engineering teams to represent our solution's capabilities accurately.
  • Serve as the technical expert during sales calls and meetings, confidently answering technical questions and addressing concerns, and liaising with the Engineering and Product teams to provide accurate, in-depth technical insights.
  • Collaborate closely with the sales team to understand customer requirements and develop effective technical sales strategies while maintaining a solid connection with the Product and Design teams to ensure feasibility and alignment with product vision.
  • Provide detailed technical guidance and support to customers during the post-sales process, ensuring a smooth implementation and a high level of customer satisfaction and coordinating with the Engineering team for any complex technical issues or customizations.
  • Collaborate with the Customer Success team to gather and assess customer feedback, participate in deployment activities, and provide technical guidance and support.
  • Gather and relay feedback from customers and prospects to the Product and Engineering teams, contributing to the product roadmap and feature enhancements and ensuring that customer input is integral to the development process.
  • Stay abreast of industry trends, competitive landscape, and technological advancements, utilizing this knowledge to address customer needs better and position our product effectively while sharing insights with the Product, Design, and Engineering teams to inform future development.
  • Develop and maintain comprehensive technical documentation, including FAQs, knowledge base articles, and case studies, to support the sales process and enhance customer understanding of the product, ensuring consistency and accuracy in collaboration with the Product and Design teams.
  • Train and mentor team members on technical aspects of the product, fostering a culture of knowledge sharing and continuous learning within the team and facilitating regular knowledge exchange sessions with the Product, Design, and Engineering teams to ensure a unified understanding of the product's capabilities and roadmap.

What You’ll Need:

  • At least 4+ years of technology experience, with at least 2 years in an Architect role
  • A solid technical background, with a deep understanding of cloud-native applications, and the ability to learn and adapt to new technologies quickly
  • Excellent communication and presentation skills, with the ability to articulate complex technical concepts clearly and persuasively to a variety of audiences, including non-technical stakeholder
  • A collaborative mindset with a proven track record of working effectively with cross-functional teams, including Product, Design, and Engineering, to drive product improvements and deliver customer solutions
  • Strong problem-solving skills and the ability to think strategically about customer needs and how our product can meet those needs
  • High level of initiative and self-motivation, with the ability to work independently in a dynamic, fast-paced environment
  • Experience in gathering and interpreting customer feedback and working with internal teams to translate this into actionable product improvements
  • A customer-centric approach, with a passion for delivering outstanding customer experiences and a commitment to ensuring customer success
  • Strong organizational and project management skills, with the ability to manage multiple tasks and projects simultaneously while maintaining attention to detail
  • A bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience

Compensation:

  • $135k - $150k annual salary based on experience

Our Values:

  • We are kind - We assume positive intent, celebrate co-workers' success, avoid toxic behaviors, and call out bad acting when we see it
  • We earn trust- we are authentic, humble, and empathetic. Empathy is the cornerstone of building trust. And in a world that is certain to be full of change, trust is a requirement
  • We are fearless- We are bold, honest, direct, and candid. We have the courage to challenge assumptions and push boundaries. And we are not afraid when someone challenges us. If we make mistakes, which we will, they are unique and good opportunities to learn
  • We value discourse, not dissonance- Constructive discourse is exceptionally healthy and desirable. Expect to be challenged and rise to the occasion! Create space for the best ideas to rise to the top and let data be the ultimate decision-maker, not emotion
  • We seek understanding, not consensus- As leaders, we stand firm in our informed convictions until overturned by data. It’s healthy to disagree, but we commit to the outcome when a decision is made
  • We are owners- We empower each other to problem solve and take the initiative necessary to meet our goals. We are purposeful and intentional in our thinking and know that we are individually accountable for our own impacts on the company's results
  • We are curious- We are passionate about learning and constantly seek out opportunities to grow and develop. Our space changes by the day and we adapt and mature with it 

Liminal is an equal-opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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