At LightStep, our mission is to deliver confidence at scale for those who develop, operate, and rely upon today’s powerful software applications. We created LightStep because we understand the massive architectural transformation underway in the software industry, and we saw an opportunity to accelerate it, all while improving the quality of the developer and end-user experience. While we learned a great deal from our experiences building Dapper (Google’s distributed tracing solution) and Monarch (Google’s high-availability metrics solution), LightStep is in many ways a reaction to and a generational improvement beyond those approaches. Our story as individuals and as a company revolves around continuous learning, careful listening, and the belief that these fundamentally new software architectures require fundamentally new solutions.
We view Customer Success as one of the core components of our team and business. Ensuring that we are providing a high-quality, proactive, and consultative experience to our customers is critical and allows us to innovate quickly and effectively alongside our customers as we build long lasting relationships with them. As a Technical Account Manager, you will sit at the center of our business and own the communication, interaction, and overall business relationship between LightStep and our customers. You will partner with our customer’s Engineering, DevOps, Site Reliability, and Platform teams to drive real-time transparency, accountability, and best practices in monitoring and alerting that will enable our customers to increase the speed and quality at which they develop their own software and products.
You’d be a great fit if…
- You have a passion for technology, innovation, and business
- You draw energy from building strong relationships with customers and enjoying interacting with them on a technical, educational, social, and business level
- You are excited to be a core founding member of a Customer Success team within a company that highly values the role that Customer Success plays in any SaaS business
- You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
- Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics
Bonus points if…
- A background in Application Performance Management (APM), log monitoring, or software development and analytics
- You are an entrepreneur at heart and would enjoy being a foundational member of our team, directly contributing to the growth of our team, business, and culture
- You have experience with microservices and/or distributed systems
LightStep is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.