IT Support Specialist - Level 1 (EMEA)
Purpose of the role |
The IT Support Specialist Level 1 provides foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software issues, troubleshooting common IT problems, and assisting users with routine tasks. This role requires strong communication and customer service skills.
Our joint mission |
Lightspeed powers the businesses that are the backbone of the global economy.
Our one-stop commerce platform transforms and unifies digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform, merchants in retail and hospitality can build thriving businesses for the future.
We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed!
Role |
- Provide first-level technical support to end-users virtually or in person.
- Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
- Assist users with password resets, account setups, and basic system configurations.
- Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
- Educate end-users on IT best practices and provide basic training as needed.
- Collaborate with Level 2 and Level 3 support teams for escalated issues.
- Maintain accurate records of hardware and software inventory.
- Assist with routine IT maintenance tasks.
KPI’s |
How you will know you are kicking ass:
- Office workstations are tidy, complete and fully functional
- IT inventory is updated and organized
- Users are supported and satisfied
- Onboarding & Offboarding is done on time without errors
- Conference Rooms & Dashboards are functioning properly
- Incidents & Requests ServiceNow Queues are kept to a set SLA
- Hardware Tasks are completed in a timely matter with precision
Experience |
- Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred.
- Basic knowledge of Windows and Mac OS.
- Under 1 year of experience in IT Support
Attributes & Skills |
What will help you kick ass in this role?
- Strong problem-solving and communication skills.
- Customer-oriented attitude.
- Ability to work well in a team.
Some things that we all do… |
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MAKE IT HAPPEN
We strive for meaningful results. We own both our successes and setbacks along the way. We stay curious, act boldly, and check our blind spots. We only look back to learn. |
MAKE IT TOGETHER
We win and celebrate as a team. We help each other grow by bringing out the best in each other. We work together to take on impossible challenges with energy and positivity. We know when to set a new direction, and we all row together. |
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MAKE IT HUMAN
We bring our authentic selves to work, and we create space for everyone to succeed. We support, trust, and respect each other. We welcome each other’s unique perspectives as we recognize we are all essential parts of something bigger. We communicate kindly and candidly. |
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MAKE IT ABOUT THE CUSTOMERS
Period. |
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MAKE IT DATA DRIVEN
We choose to assess rather than assume. We champion analysis over anecdotes, but remain open-minded. We ask the hard questions, consider the context, and make informed decisions. |
MAKE IT MATTER
We measure ourselves by our impact. We are deliberate and strategic about what we do, and what we do not do. We identify creative solutions to new problems and blaze new paths. We deploy our resources thoughtfully, all acting as owners. |
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
