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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We are seeking an experienced and highly skilled Strategic Field Implementation Consultant to join our dynamic team for the Benelux area. As the Strategic Field Implementation Consultant, you will play a pivotal role in the successful implementation of Lightspeed Restaurant (K-Series) POS system for our highest value clients in the Benelux while fostering strong client relationships. This role requires advanced expertise in POS technology and a proven track record of successful implementations. You will collaborate closely with internal teams and high-value clients to ensure the successful deployment of our solutions, providing a white-glove, high-touch human experience.
What you’ll be responsible for:
- POS Solution Implementation:
- Lead the end-to-end implementation of POS solutions for our highest-value customers, ensuring a personalized approach.
- Ensure the configuration and customization of POS systems meet the unique requirements of each high-value client.
- Develop and maintain strong client relationships, understanding their unique needs and goals.
- Project Management:
- Develop and execute comprehensive project plans for POS implementations, incorporating white-glove service principles.
- Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
- Provide white-glove service by anticipating client needs, addressing concerns proactively, and ensuring a seamless experience.
Client Communication and Relationship Management: Serve as the dedicated point of contact for our highest value clients during the implementation phase, fostering a high human touch experience.
- Conduct regular check-ins, building rapport and ensuring customer satisfaction.
- Technical Expertise:
- Possess advanced knowledge of POS technology and its applications.
- Collaborate with technical teams to address client-specific configurations, customizations, and integrations.
- Troubleshoot technical issues and provide solutions in a timely manner.
Installation of Hardware:
- Provide technical support and guidance to clients during the hardware installation process.
Training and Documentation:
- Conduct comprehensive, personalized training sessions for clients, tailoring the approach for their unique needs.
- Develop and maintain detailed documentation for clients and internal teams.
- Seek continuous improvement by gathering client feedback and adapting implementation processes accordingly.
Quality Assurance:
- Ensure the quality and accuracy of POS system implementations.
- Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
Project Documentation:
- Create and maintain detailed project documentation, including project plans, status reports, and post-implementation reviews.
What you’ll be bringing to the team:
- Proven project management skills with the ability to manage multiple projects simultaneously
- Previous experience in the hospitality industry (restaurants, hotels, ect.);
- Advanced knowledge of POS technology and solutions
- Highly organized, self-motivated and self-educated; you will manage your own schedule;
- Excellent communication (EN/FR) and interpersonal skills, with a strong emphasis on building relationships.
- Strong attention to detail with an emphasis on customer service;
- Flexible availability to work evenings and weekends;
- Ability to travel to customer’s sites within the Benelux area, occasionally to other sites in EMEA
- Fluent in English and Dutch (bonus points if you also speak French!)
Even better if you have, but not necessary:
- Proven experience as a Field Implementation Consultant in the POS technology industry
- Passion for technology
- Self starter that seeks to identify and improve processes
- Experience with high GTV clients in the hospitality industry
What’s in it for you:
- An environment that encourages initiatives and leadership
- Work with highly talented people who are as passionate about their craft as you are!
- Work from home and Internet allowances
- Transit allowance
- Lightspeed share scheme (we are all owners)
- 20 legal + 5 extra-legal paid vacation days
- Pension contribution and holiday allowance
- Health and wellness benefit of €400 per year
- Paid leave and assistance for new parents
- Mental health online platform and counselling & coaching services
- Language classes & LinkedIn Learning license
- Food & drinks, daily office lunch
- Yoga & bootcamp classes
- Central office
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
