Support Specialist - French Speaking

Hi there! Thanks for stopping by!

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As part of Lightspeed’s Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together with the team you also focus on constantly improving our product.

We’d like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.

Our customers' success is our success.

What you’ll be doing:

You will support our customers fully in all questions regarding our product and answer their inquiries via telephone, chat and e-mail (inbound);
You will keep a documentation of all requests in our ticket system and find the right solutions on your own;
You will be the interface between the customer and our various departments;
Provide excellent customer experience through technical support;
Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
Properly document and track customer issues and resolutions;
Follow escalation procedures as required;
Liaise with team leaders to best handle day to day situations to better customer experiences;
Handle miscellaneous duties and responsibilities as defined by management;

What you need to bring:

Our team is responsible for providing customer support for Worldwide business customers and guarantee an amazing customer experience. We are looking for bilingual French and English speakers who have a passion for Customer Support to join this team full-time on day-time shifts from Monday - Sunday.

We're looking for a Support Specialist who has experience with the following:

Experience of customer service, ideally in a technical environment;
Excellent communication skills in English and French (written and verbal);
Strong attention to detail with an emphasis on customer service;
Proven troubleshooting skills, especially when dealing with new or complex issues;

Even better if you have, but not necessary

Passion in technology;
Working knowledge of Mac OS and basic knowledge of HTML/CSS;
Hospitality experience;
German written and verbal communication skills;

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in It for You?

Unlimited Annual Leave with our PTO scheme
£400 annually towards Health and Wellbeing
Dental cover
Private healthcare
Optical cover
Opportunity to join a growing team, in a fast-paced, high-growth company
Work with a team of incredibly talented and forward-thinking people!
Work for a team that values hard work, and knows how to celebrate the wins
Amazing benefits & perks, including equity for all Lightspeeders

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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When you apply to a job on this site, the personal data contained in your application will be collected by Lightspeed POS Inc. (“Controller”), which is located at 700 Saint-Antoine Street East, Suite 300, Montreal QC H2Y 1A6 and its main EU office at Herengracht Herengracht 54, 1015BN Amsterdam, the Netherlands, and can be contacted by emailing careers@lightspeedhq.com.Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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When you apply to a job on this site, the personal data contained in your application will be collected by Lightspeed POS Inc. (“Controller”), which is located at 700 Saint-Antoine Street East, Suite 300, Montreal QC H2Y 1A6 and its main EU office at Herengracht Herengracht 54, 1015BN Amsterdam, the Netherlands, and can be contacted by emailing careers@lightspeedhq.com.Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment, and no longer than 1 year (at which point we will contact you to learn if you want us to keep or remove your personal information; if we don’t hear back from you, we will delete your information). Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please contact careers@lightspeedhq.com to file a privacy request.

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