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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a full-time energetic, driven and passionate Launch Coordinator (German Speaking) to join the Customer Success Hospitality Team. Reporting to our Launch Services Hospitality Manager, you will be responsible for ensuring the successful onboarding of new Lightspeed hospitality customers. You'll manage all post-sales onboarding activities and maintain early stage customer satisfaction. You will deal with B2B customers in a technology-based environment.

The ideal candidate will not be afraid of a fast-paced, high-energy environment. As a Launch Coordinator, you will be the first point of contact of a new hospitality customer until making sure they are successful users of our software. Your main focus is to contact our new customers, to set expectations for the onboarding process, be the first point of contact until they are live and to make sure the customers receive the right resources and training sessions with our Implementation Specialists.

In line with our vision to help our customers get value out of our software faster, we’re committed to invest in building a world class team across Europe. As a Launch Coordinator you will be part of our highly motivated and experienced European Customer Success team (40+ amazing colleagues) with roles like Implementation Specialists and Customer Success Managers. Therefore there are lots of growth possibilities for the right candidate!

What You’ll Be Responsible For

Ensure as many customers as possible go live with our software within the least amount of time (main KPI);
Make sure customers receive the resources and training sessions they need to go live;
Proactively reach our new customers via phone and email;
Working together with a highly motivated CS and sales team;
Keep track of customer progress and activities in software tools like Salesforce and ChurnZero software;
Getting a brief understanding of our Hospitality software;
Plan and schedule new webinars for our Implementation Specialists and make sure customers attend our sessions;
Follow-up after the webinar to service our customers the optimal way.

What You’ll Be Bringing To The Team

0-2 years of experience working with B2B customers, preferably in a solution-sales / technology-related environment;
German on a near-native level;
Good to very good spoken and written English; French is a great plus;
Ability to thrive in a competitive environment and execute tasks within short time lines;
Results-driven, metrics-oriented, and resourceful;
Passion for people and technology;
Strong organizational and multitasking skills.

Even better if you have, but not necessary

Hospitality experience;

Come live the Lightspeed experience...

Genuine career opportunities in a company that’s creating new jobs every day;
Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:

Lightspeed share scheme (we are all owners)
Company pension program
Health and wellness benefit
Mental health online platform and counseling & coaching services
Paid leave and assistance for new parents
Language classes & LinkedIn Learning license
Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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When you apply to a job on this site, the personal data contained in your application will be collected by Lightspeed POS Inc. (“Controller”), which is located at 700 Saint-Antoine Street East, Suite 300, Montreal QC H2Y 1A6 and its main EU office at Herengracht Herengracht 54, 1015BN Amsterdam, the Netherlands, and can be contacted by emailing careers@lightspeedhq.com.Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be processed by Greenhouse Software, Inc., (“Processor”) a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the Privacy Shield.

When you apply to a job on this site, the personal data contained in your application will be collected by Lightspeed POS Inc. (“Controller”), which is located at 700 Saint-Antoine Street East, Suite 300, Montreal QC H2Y 1A6 and its main EU office at Herengracht Herengracht 54, 1015BN Amsterdam, the Netherlands, and can be contacted by emailing careers@lightspeedhq.com.Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment, and no longer than 1 year (at which point we will contact you to learn if you want us to keep or remove your personal information; if we don’t hear back from you, we will delete your information). Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please contact careers@lightspeedhq.com to file a privacy request.

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