Hi there! Thanks for stopping by đź‘‹

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Customer Success Manager to join our team in Europe. You will be responsible for overall customer satisfaction and reference-ability, building and managing long-term business relationships between NuORDER and our mid-market and enterprise customers. This role is responsible for driving effective product adoption to ensure customers are getting maximum value from our solution. The focus of this position is customer satisfaction which drives revenue growth.

The role is remote and must be located in Eastern, Central, GTM or Pacific time zones.


What you’ll be doing:

  • Become a NuORDER product expert and educate customers on how to best use NuORDER based on their business needs
  • Influence customer lifetime value through increased product adoption, customer satisfaction and overall health scores
  • Drive customers' product adoption, training and development of best practices to secure ROI
  • Support ongoing customer enablement to make sure NuORDER is configured to meet the customers' needs
  • Educate customers on product feature enhancements as they are released
  • Engage, guide and educate before, during and after customer market appointments to ensure a smooth selling season
  • Generate reporting on customer software adoption to identify low-usage customers; create & execute plan to increase usage
  • Consistently measure, track, and report on the metrics and health of accounts
  • Act as a partner with Account Managers to drive retention and upsells
  • Be the main POC for customer usage and product functionality questions
  • Represent the technical "Voice of the Customer" within NuORDER


What you need to bring:

  • 4+ years customer success (SaaS) experience required
  • Relevant wholesale/retail experience (Sales, Operations, Planning, Merchandising, Buying, etc.)
  • Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving environment
  • Ability to think beyond the status quo with a can-do attitude and an appetite for success



NuORDER is a transformative wholesale eCommerce platform connecting merchants and suppliers. The platform is used to deliver a seamless, more collaborative wholesale process and to make smarter buys in real-time. Since starting up in 2011, it continues to be the chosen solution for over 3,000 brands and 500,000 retailers globally.

As part of the NuORDER journey, we have joined the Lightspeed family in July 2021! Lightspeed Commerce is the one-stop commerce platform for merchants around the world to simplify, scale and create exceptional customer experiences. By joining forces, we will embolden businesses with the tools they need to simplify their operations, scale their ambitions, and unify the commerce ecosystem.

Our common mission: to ignite businesses everywhere! Come work with us and find out what you can do.



We're creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER's growth and success. Come join us so we can build together!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)