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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Customer Success Manager to join our team in Europe. You will be responsible for overall customer satisfaction and reference-ability, building and managing long-term business relationships between NuORDER and our mid-market and enterprise customers. This role is responsible for driving effective product adoption to ensure customers are getting maximum value from our solution. The focus of this position is customer satisfaction which drives revenue growth.

The role is remote and must be located in Eastern, Central, GTM or Pacific time zones.

What you’ll be doing:

Become a NuORDER product expert and educate customers on how to best use NuORDER based on their business needs
Influence customer lifetime value through increased product adoption, customer satisfaction and overall health scores
Drive customers' product adoption, training and development of best practices to secure ROI
Support ongoing customer enablement to make sure NuORDER is configured to meet the customers' needs
Educate customers on product feature enhancements as they are released
Engage, guide and educate before, during and after customer market appointments to ensure a smooth selling season
Generate reporting on customer software adoption to identify low-usage customers; create & execute plan to increase usage
Consistently measure, track, and report on the metrics and health of accounts
Act as a partner with Account Managers to drive retention and upsells
Be the main POC for customer usage and product functionality questions
Represent the technical "Voice of the Customer" within NuORDER

What you need to bring:

4+ years customer success (SaaS) experience required
Relevant wholesale/retail experience (Sales, Operations, Planning, Merchandising, Buying, etc.)
Comfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving environment
Ability to think beyond the status quo with a can-do attitude and an appetite for success

ABOUT NuORDER:

NuORDER is a transformative wholesale eCommerce platform connecting merchants and suppliers. The platform is used to deliver a seamless, more collaborative wholesale process and to make smarter buys in real-time. Since starting up in 2011, it continues to be the chosen solution for over 3,000 brands and 500,000 retailers globally.

As part of the NuORDER journey, we have joined the Lightspeed family in July 2021! Lightspeed Commerce is the one-stop commerce platform for merchants around the world to simplify, scale and create exceptional customer experiences. By joining forces, we will embolden businesses with the tools they need to simplify their operations, scale their ambitions, and unify the commerce ecosystem.

Our common mission: to ignite businesses everywhere! Come work with us and find out what you can do.

WHY NuORDER?

We're creative, innovative, and helping businesses become more efficient. Ensuring that each member of our team feels fulfilled and on track to become the very best employee they can be is important - and we encourage our people to discover new ways of achieving specific goals. We fully believe that each and every individual part of our organization provides value, a new perspective and progress to NuORDER's growth and success. Come join us so we can build together!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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When you apply to a job on this site, the personal data contained in your application will be collected by Lightspeed POS Inc. (“Controller”), which is located at 700 Saint-Antoine Street East, Suite 300, Montreal QC H2Y 1A6 and its main EU office at Herengracht Herengracht 54, 1015BN Amsterdam, the Netherlands, and can be contacted by emailing careers@lightspeedhq.com.Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment, and no longer than 1 year (at which point we will contact you to learn if you want us to keep or remove your personal information; if we don’t hear back from you, we will delete your information). Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please contact careers@lightspeedhq.com to file a privacy request.

Senior Customer Success Manager

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