Hi there! Thanks for stopping by đź‘‹

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Subscriptions Operations Specialist to join our Operations team in EMEA. You will act as a trusted consultant for entrepreneurs in hospitality and drive revenue growth by generating and qualifying leads for the Lightspeed sales team. Ideally you are a customer-centric and energetic person who thrives in a multi-cultural, international environment.

Reporting to the Team Lead for Sales Operations, you will be responsible for supporting our customers along with the Sales Operations Team for tasks related to invoices, hardware, and shipments. If you’re an organized, ambitious, independent and tech-savvy person who is looking for dynamic experience within a fast-paced, growing organization, then this is the position for you!

 

 

What you’ll be responsible for:

  • Resolve billing and subscription inquiries via phone and email from customers;
  • Assess and reconcile invoices from customers as required;
  • Collaborate with vendors to monitor and ensure availability of hardware stock;
  • Manage inventory and shipments internally and via external warehouses;
  • Coordinate return to manufacturer authorizations (RMAs) across Europe;
  • Communicate transfer and stock information to Finance on request;
  • Take proactive measures to ensure the hardware is efficiently delivered to customers;
  • Align and improve fulfilment processes to reduce error.

What you’ll bring to the team:

  • 1-2 years experience in an administrative or sales support role;
  • Full professional proficiency in German and English;
  • stellar time management and organization skills;
  • obsessive attention to detail;
  • a thorough and methodical approach to your work;
  • excellent typing and multi-tasking skills.

It's also nice if you have...

  • Degree in Supply Chain, Management Information Systems, or related field;
  • Experience with Salesforce.com;
  • Professional proficiency in Dutch;
  • Passion for technology;
  • ECommerce, Retail or Restaurant experience.

What’s in it for you:

Come live the Lightspeed experience…

  • Get the opportunity to work with our biggest, high-profile customers;
  • Learn from our industry-leading team;
  • Exposure to modern and proven technology;
  • Development of very high traffic products, used at the global scale;
  • Amazing benefits & perks, including equity for all Lightspeeders;
  • Ability to do your job in a truly flexible environment (both hours and location!);
  • Generous vacation days allotment, with the possibility of FPTO (country-dependant);
  • Health & Wellness benefits, including 400€ annual benefit + wellness and coaching app access;
  • Tons of growth opportunities in technical or people management roles;
  • Work in a team big enough for growth but lean enough to make a real impact;
  • Opportunity to join a fast-paced, high-growth tech company

 

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)