Lightship is the virtual-first provider that is perfecting the way clinical trials get done. Because clinical research plays such a vital role in bringing life-enhancing and lifesaving innovations to market, Lightship pursues operational excellence to clinical studies. Our end-to-end hybrid delivery model, our diversity of skillsets, and inhouse care team ensure sponsor success and the best possible patient experience. With a problem-solving mindset, we strive to make every clinical trial better than the last. Operational excellence is not a goal, but a way of doing things at Lightship.

The Director, Clinical Operations & Delivery is responsible for ensuring the delivery of projects for one or more clients, in line with contractual commitments and in compliance with GCP and Lightship/client SOPs and working practices.  Their responsibilities include providing cross-functional coordination and oversight of the project team from all functional areas within Lightship (e.g. Design, Pricing and Project Finance, Clinical Operations, Patient Engagement/Recruitment, Technology and Quality) to proactively identify and solve potential risks to successful delivery, communicate with functional management to ensure adequate and timely staffing of projects, ensure team tracking of KPIs, financial management, and the creation and management of timelines to achieve study objectives.  

This critical role works closely with the client lead and the project finance lead to ensure   appropriate interactions and seamless handoffs between sales, operations and finance through the lifecycle of a study from opportunity through project close out.  This role is responsible for ensuring that feasibility is performed/assessed for the patient recruitment funnel, the resulting enrolment plan and operational project plan, working with the relevant functional areas, and that these deliverables are completed prior to project contract signing. 

Given the distributed team model at Lightship, this position operates in a remote capacity. Overtime, this position will require moderate travel – approximately 25%.


We would like to offer you:

  • An opportunity to help re-envision how clinical research is executed with inclusivity, increased diversity and accessible at the core
  • The chance to work with a patient-centered, clinically-oriented, collaborative team to support in the delivery of enterprise grade direct-to-patient clinical research solutions at scale
  • An unmatched opportunity to grow as part of an early stage startup with industry veterans, high-caliber investors, and a massive market opportunity
  • Competitive compensation

Generous benefits package, including:

  • Top notch healthcare (medical, dental, and vision) for you and your family.
  • Unlimited Paid Time Off (PTO), plus paid holidays and bereavement to help support work life balance.
  • A 100% 401(k) company match for up to 4% of eligible contributions with an immediate vesting.
  • Generous paid parental leave
  • Short & long-term disability
  • Life insurance and More!


This role will be responsible for:

  • Support portfolio growth opportunities for assigned clients.
  • Contribute to the assessments of studies for operational feasibility in the DCT model in conjunction with Design
    • Initial forecasting of resource needs and development of the initial operational plan
    • Participate in development of study budget and input to proposal text for client bid
  • Direct and oversee delivery for Lightship studies for assigned clients:
    • Global oversight of delivery of the portfolio of projects to a client – ensure Lightship is delivering within scope, timelines and budget
    • Develop and manage high level project plan - including cross-functional coordination and management of client deliverables across Clinical, Patient Recruitment, Tech, Quality (CSM manages at the tasks level) ensuring efficiencies
    • Participate in the development and management of study budgets and overall study financial health
    • Establish and review project key performance metrics (KPIs).
    • Analyze project risks and mitigation strategies.
    • Interact with sponsors, clients, and partners in governance relationships and problem resolution 
    • Lead communication and relationships between client and Lightship at study level, keeping Client Lead appraised 
    • Report progress internally to LS management and to Client (formal program governance)
    • Acts as escalation point for delivery issues on the project; escalates to VP / Client Lead as needed
    • Support change orders and with appropriate stakeholders (e.g. Client Lead, Project Finance)
    • Support preparation for and presentation during project delivery review meetings
    • Review Time coding per project 
  • For assigned Clients:
    • Ensuring consistent delivery across portfolio
    • Lead, support / participate in Client specific initiatives 
  • Support development of Clinical Operations & Project Delivery at LS
    • Lead, support / participate in departmental initiatives as needed
  • Develop, implement, and standardize departmental workflows and processes



Required knowledge, skills, and abilities

  • 10+ years of relevant experience
  • Pharmaceutical R&D or related clinical research services industry experience required for at least 4-5 years.
  • People management experience or equivalent track record in matrix teams’ management.
  • Experience leading the delivery of multiple/complex projects/assignments in a matrix environment to demanding deadlines with minimal direction/leadership
  • Strong experience in critical path management, scenario planning, budget forecasting / management, risk identification / management, and experience with the variability of assumptions supporting robust quality clinical research services plans and the ability to deliver to plan.
  • Experience in organization-wide problem solving and financial & analytical modelling and proven application of high-quality strategic analysis and ability to develop strategic/commercial recommendations
  • Experience employing highly effective decision-making strategies in resolving issues and conflicting options.


Education and experience

  • Undergraduate degree in scientific or business discipline
  • Project Management Professional (PMP) certificate a plus
  • Track record of project delivery. Areas of experience should include Clinical Research Services, Line and Matrix Management, Project/Program Management, Portfolio Management, Performance Management, Risk Management, Financial Management, Strategy Development and People Management / Development.
  • Excellent organizational skills and ability to manage multiple priorities
  • Agile and distributed decision-making – using evidence and applying judgement to balance pace, rigour and risk
  • Experience of leading in a global project management function where people are challenged, developed and talent management, is a plus.
  • Sustaining energy and well-being, building resilience in teams.
  • Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
  • Highly effective influencing and negotiations skills in challenging, ambiguous and/or changing environments.
  • Highly effective verbal, written, presentation communications skills.
  • Demonstrated skill operating in situations characterized by complexity, ambiguity and high levels of uncertainty.
  • Possess negotiation skills and ability to influence with or without authority at all levels of the organization.
  • High level of energy, enthusiasm and commitment.
  • Ability to build credibility quickly across a diverse range of functional teams, seniority, and geography.
  • Business and financial acumen.


Our commitment to diversity & inclusion:

Lightship is an equal opportunity employer and promotes a diverse and inclusive workplace. Lightship considers all applicants without regard to race, color, religion, creed, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, genetic information, sexual orientation, or any other status protected by applicable law.  EEO is the Law

Lightship is an E-Verify employer. Find out more here: Right to Work Poster E-Verify Participation Poster

Please note: For the safety of our patients and each other, all positions at Lightship that require travel, in-person participation, or are patient-facing, do require vaccination against COVID-19.

#jobs #careers #nowhiring #hiringnow 


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