POSITION: Program Manager, Parent Engagement
LOCATION: Bronx, New York
REPORTS TO: NY Program Director
SUPERVISES: Parent Advocate
FLSA STATUS: EXEMPT
ABOUT OUR ORGANIZATION
LIFT is a national nonprofit whose mission is to empower families to break the cycle of poverty. Founded in 1998, we have helped 100,000 low-income individuals achieve their goals. Today we connect hardworking parents and caregivers of young children to the people, tools and resources they need. LIFT operates in Chicago, Los Angeles, New York and Washington, D.C., communities with some of the highest rates of concentrated poverty. We help families build the personal well-being, social connections and financial strength to secure basic needs and achieve long-term goals and aspirations, like a safe home, living wages or a better education. To learn more, visit www.whywelift.org.
LIFT is at an exciting moment in its organizational trajectory. As we begin the next phase of our strategic plan, we are expanding our team. We are looking for entrepreneurial, results-driven, relationship builders who are committed to LIFT’s mission and values.
*LIFT has transitioned to a hybrid schedule, and this role will be expected to work in the office as needed, potentially up to twice a week.
This is an exciting opportunity for a professional with 5+ years post-grad experience to join a supportive team and ensure that the parents LIFT serves directly (“Members”) and indirectly (technical assistance) receive excellent support for achieving their career, education and financial goals. The ideal candidate is knowledgeable about (or strongly interested in) financial, education and career topics, familiar with barriers that low income and immigrant parents face and experienced in implementing strategies to overcome those barriers.
The main responsibilities of the role are: 1) supervise interns, 2) supporting coaches with their professional development, 3) support relationships with external stakeholders, 4) collaborate within and across regions on programming and data strategies, 5) support Senior Program Manager (SPM) of Coaching in trainings of interns, (6) support the implementation and evaluation of technical assistance partnerships regionally, (7) ensure that LIFT’s workshops and events are responsive to members’ needs.
AS A PROGRAM MANAGER, YOU WILL:
- Leverage your interest and/or growing knowledge and experience with financial, education, and career topics to advance LIFT’s coaching model and member engagement strategies
- In partnership with SPM, monitor quality of local program data collection and adjust data collection strategies as needed, with support from LIFT’s National Program Team
- Build and steward strong relationships with local early childhood care providers, community colleges, workforce development programs, and other key community partners from which LIFT sources program participants
- Develop savvy recruiting strategies to enroll parents and conduct intake upon arrival at LIFT
- Serve as the primary day-to-day point of contact for community partners and ensure LIFT’s community resources for parents are thorough and up-to-date
- Connect parents and coaches to community partners and resources as needs arise
- Develop programming that improves parents’ social capital, in partnership with the National Program Team; this may include on-site family suppers, parent peer groups and community events to celebrate parents' successes in LIFT's program
- Supervise Parent Advocate, as needed, around member engagement and recruitment activities
- Develop programming that improves parents’ outcomes, in partnership with the National Program Team; including workshops and other member events, in the areas of career exploration/mentoring, educational persistence/achievement, and personal financial planning
- Completing administrative tasks including, but not limited to, data entry, email correspondence, strategic planning, and coordination with regional and national staff as well as external stakeholders
OUR IDEAL CANDIDATE
- Commitment to LIFT’s mission and values
- Must have a Bachelor’s degree or equivalent work experience, with at least 3 years’ work experience supervising staff or interns. Social Work Degree highly preferred
- Demonstrated experience and results (or strong interest) in financial, career and education topics and resources (e.g. local ESL programs, income strategies for undocumented immigrants, financial literacy, asset-building strategies, financial goal setting, etc.)
- 5 years professional experience working on program design, implementation, training and facilitation, and/or partnership management; familiarity with LIFT’s priority sectors preferred (including pediatric healthcare, community colleges, government social services, and early childhood education)
- Minimum 3 years’ experience working or volunteering in low-income communities; experience working with families and with immigrant populations a plus
- Training development, curriculum development, and facilitation experience, experience delivering virtual trainings and using participatory training techniques, and clear and compelling verbal and written communication
- Track record as a strong manager; able to balance empathy and accountability to cultivate a high performing team of interns
- Proven ability to establish and strengthen relationships with external partners and internal, cross-department teammates
- Outstanding leadership and managerial skills; able to strive to improve individual and organizational contributions. Committed to our values of equity, relationships, diversity, hope and excellence
- Skilled coach and trainer who can quickly identify areas for improvement and provide actionable guidance to improve service delivery
- Comfortable using data to learn and improve service delivery
- Highly organized and detail-oriented; able to balance multiple priorities and manage multiple stakeholders
- Clear and compelling communicator who enjoys rallying the troops around a common goal
- Spanish proficiency (verbal and written) required
- Growth mindset
- Adaptable to shifting priorities or uncertainties
- Solutions-oriented with experience in problem solving
Don’t think you have everything for this role but are still very interested? Please don’t hesitate to apply. We’d love to hear from you!
LIFT believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success and is committed to providing equal employment opportunity to all qualified applicants. LIFT’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of people of color, women, veterans, and individuals with disabilities in our organization.
WHAT WE OFFER
LIFT’s compensation philosophy is to pay competitively for our non-profit sector and ensure equity across the organization. The salary range for this role is $60,000 - 65,000/year. Compensation for the role will depend on several factors including qualifications, skills, competencies, and experience, and may fall outside the range shown.
LIFT provides an attractive benefits package that includes employer-paid health care coverage (100% for employees, 75% for dependents), a 403(b) retirement plan including an employer match contribution, 12 weeks paid parental leave, partial cell phone coverage, and pre-tax accounts for transit, health, and childcare benefits. LIFT also provides a generous paid-time-off policy, including one-week company-wide vacation over the winter holidays and a one-week company-wide vacation over the summer fiscal year transition.
LIFT is a qualifying public service employer, which means all full-time LIFT employees qualify for the Public Service Loan Forgiveness (PSLF) Program. To learn more about the program, please visit: https://studentaid.gov/pslf/.
Qualified individuals, please submit a resume and thoughtful cover.