POSITION: Program Manager, Coaching (MSW)
LOCATION: Los Angeles
REPORTS TO: Regional Program Director
SUPERVISES: Volunteer Student Interns (MSW and/or related areas)
FLSA STATUS: Exempt
ABOUT OUR ORGANIZATION
Founded in 1998, LIFT is a national nonprofit that empowers families to break the cycle of poverty. We operate program sites in four major cities – Chicago, Los Angeles, New York and Washington, D.C. – where we connect hardworking parents and caregivers of young children to the people, tools and resources they need to achieve greater economic security and well-being. We believe that by investing in families during children’s earliest years, we can break the cycle of intergenerational poverty. To learn more, visit www.whywelift.org.
LIFT is at an exciting moment in its organizational trajectory. We are looking for entrepreneurial, results-driven relationship builders who are committed to LIFT's mission and values.
*During the COVID-19 crisis, LIFT has transitioned to working and providing services remotely and is committed to the safety of its staff, coaches, and members.
This is an exciting opportunity for an MSW professional with 2+ years post-grad experience to join a supportive team and ensure that the parents LIFT serves (“Members”) receive excellent support for achieving their career, education and financial goals. The ideal candidate is knowledgeable about (or strongly interested in) financial, education and career topics, familiar with barriers that low income and immigrant parents face and experienced in implementing strategies to overcome those barriers.
The main responsibilities of the role are: 1) supervise MSW/BSW Interns (or related fields), 2) become an in-house resource in financial, career, and education topics for LIFT staff and coaches, 3) build partnerships with universities, community colleges and service providers, 4) collaborate within and across regions on programming and data strategies, 5) Co-facilitate trainings of MSW interns by facilitating a 3-4 day orientation on LIFT’s core values, interventions and basic social work practice and lead spotlight monthly trainings related to financial and/or educational goals, executive functioning skills, and supportive skills needed to help parents reach self-sufficiency.
This entails developing trainings and presentations for internal and external audiences.
AS A PROGRAM MANAGER, YOU WILL:
- Leverage your interest and/or growing knowledge and experience with financial, education, and career topics to advance LIFT’s coaching model.
- Administer programming on these topics through a variety of channels such as trainings, workshops, written content, and more.
- Build and maintain relationships with external partners focused on financial, education and career services to enhance Member access to resources.
- Be a skilled manager and provide weekly supervision and ongoing training for 8-10 social work interns.
- Develop and manage University partnerships for recruitment and evaluation of Interns.
- Respond to Intern needs regularly including, but not limited to, questions about operations, organization policies, schedules, and university requirements (e.g. logging hours, RLTs/EBRs/Process recordings, Learning Agreement objectives).
- Respond to Member concerns including, but not limited to, urgent member requests, crisis intervention, linkage to resources, and conflict de-escalation.
- Share learnings with local and national program staff for ongoing improvement of LIFT’s program model.
- Monitor quality of local program data collection and adjust data collection strategies as needed, with support from LIFT’s National Program Team.
- Provide support to Program Director in the form of planning, problem solving and thought partnering.
OUR IDEAL CANDIDATE
- Must have Master’s degree in Social Work with at least 2 years’ work experience post-MSW graduation to supervise interns.
- Demonstrated experience and results (or strong interest) in financial, career and education topics and resources (e.g. local ESL programs, income strategies for undocumented immigrants, financial literacy, asset-building strategies, financial goal setting, etc.)
- Minimum 2 years’ experience working or volunteering in low-income communities; experience working with families and with immigrant populations a plus
- Minimum 2 years’ experience managing people
- Track record as a strong manager; able to balance empathy and accountability to cultivate a high performing team of interns
- Outstanding leadership and managerial skills; able to strive to improve individual and organizational contributions. Committed to our values of equity, relationships, diversity, hope and excellence
- Skilled coach and trainer who can quickly identify areas for improvement and provide actionable guidance to improve service delivery
- Comfortable using data to learn and improve service delivery
- Highly organized and detail-oriented; able to balance multiple priorities and manage multiple stakeholders
- Clear and compelling communicator who enjoys rallying the troops around a common goal
- Spanish proficiency (verbal and written) required
Don’t think you have everything for this role but are still very interested? Please don’t hesitate to apply. We’d love to hear from you!
LIFT believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. LIFT does not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, religion, political affiliation, or ideology.
WHAT WE OFFER:
In addition to a competitive salary, LIFT provides an attractive benefits package that includes employer-paid health care coverage, a 403(b) retirement plan including an employer match contribution, partial cell phone coverage, and pre-tax accounts for transit, health, and childcare benefits. LIFT also provides a generous paid-time-off policy, including a one-week company-wide vacation over the winter holidays.
Please submit your resume and a thoughtful cover letter with salary requirements.