LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed programs. We teach skills to build passionate and high-performing teams faster.

We don’t view humans as resources; instead, we focus on providing the resources people need to work with meaning. We are a community of lifelong learners who get excited about brain science and research, encouraging our colleagues and collaborators to do their best work, and growing our company with kindness. Our values are proof points of our commitment to creating an environment that is both productive and playful.

Our diverse community of researchers, consultants, facilitators, operators, technologists, and experience designers supports our focus on motivating companies, teams, and people to create a culture of work that brings out the best in their people - just like us! Learn more about us here!

Chief Revenue Officer / Chief Commercial Officer

We’re looking for a consultative sales leader with a passion for people and numbers. Could that be you? Come help us turn the workplace into a practice lab for life's most useful skills!

As our Chief Revenue Officer, your mission would be to grow our revenue and impact, while creating a remarkable client experience. You will report directly to our CEO and lead our Business Development department, consisting of Consulting, Sales, Marketing, and Client Experience. 

*Note: This role is fully remote, with opportunities to see team members in-person.

Chief Revenue Officer Accountabilities: 

(1) BD Objectives & Strategy

Purpose: Develop objectives and strategy to expand our market reach, revenue, and client delight.

  • Support the CEO in setting thoughtful expansion and revenue targets and lead indicators.
  • Create and communicate a compelling business development vision that is aligned with our mission, values, and overall company vision. 
  • Develop, communicate, and assess strategies and tactics to meet business development goals, including market expansion and penetration, locally and internationally. 
  • Develop and continuously optimize an enterprise sales strategy and system.
  • Ensure that we are gathering and analyzing relevant data to assess the impact of our tactics and share these results on a monthly basis to enable transparency and predictability.
  • Scale internal systems and infrastructure to support continued growth and improvement.
  • Recommend product pricing that grows revenue, rebooking, and perceived client value.
  • Partner with the Head of Finance & Business Operations to develop predictive revenue models.
  • Partner with the Chief of Staff to develop and update workshop booking projections.
  • Partner with the Product Department to advise on product strategy and packaging.
  • Oversee our client advisory group to gather strategic input and deepen high-value relationships.
  • Stay up-to-date about industry trends and competition, and share relevant news and insights with the CEO, Business Development team members, and other impacted stakeholders. 

Success metrics:

  • Total annual and quarterly revenue
  • New business close rate
  • Average spend per client
  • Client industry diversification 

(2) Team Results & Development

Purpose: Help the Business Development department become world-class in their roles, and create a department culture that drives engagement, learning, diversity, inclusion, & great results.

  • Coach, advise, give feedback, and help set priorities for Business Development leaders.
  • Support Business Development leaders in building and refining systems to assess and enable team results and to make great hiring decisions.
  • Ensure that the department has the right level of people capacity to do excellent work, respond to surprises, and live our values of learning, play, connection, and being kind to our minds. 
  • Design and refine Business Development roles to achieve department goals.
  • Do ongoing succession planning, anticipating future needs so that we have sufficient skills, knowledge, and capacity to meet our goals.
  • Model and foster a department culture that creates engagement, belonging, learning, inclusion, strong results, and a dedication to our values and mission.
  • Ensure there is a high level of trust and high quality communication within the department and across departments.

Success metrics:

  • Business Development team member engagement and inclusion
  • Business Development team member performance metrics
  • Collaboration quality within and across departments

(3) Brand Love & Client Experience

Purpose: Grow a crush-worthy reputation for the LifeLabs brand, expand our market reach, and earn client love by creating a surprisingly delightful client and community experience.

  • Deeply understand, clearly articulate, and continuously evolve our Unique Selling Proposition (USP) and brand voice.
  • Ensure that all our Business Development messaging and communication aligns with our USP, brand voice, mission, vision, values, and strategy.
  • Refine our client and target-client segmentation so we are increasingly effective at serving different types of clients and anticipating their needs.
  • Support Business Development leaders in refining the end-to-end client experience, finding ways to simplify complexity, deepen our relationships, and add value in every interaction.
  • Support Business Development leaders in optimizing our systems for efficient lead, prospect, and client management and data analytics that drive better decisions.
  • Analyze relevant data to identify and share insights, trends, and opportunities.
  • Develop and execute on strategies for improving client satisfaction.

Success metrics (2022):

  • Quarterly client NPS
  • Target number of new prospect inquiries per month
  • Client rebooking rate

Click HERE to find out more about the role logistics and what onboarding/beyondboarding would look like!

Chief Revenue Officer Pre-Reqs: 

Required:

  • Ability to imagine, define, and communicate a compelling vision and strategy.
  • A successful track record of building and implementing a market expansion strategy, nationally and internationally.
  • Expertise in developing an effective enterprise sales strategy and plan that prioritizes long-term client relationships over short-term results and high-pressure sales tactics. 
  • A tested playbook for breaking into new markets, including new industries and geographies.
  • A demonstrated passion for and commitment to designing a relationship-first client experience.
  • Expertise in customer segmentation that enables better predictions and client service. 
  • Strong skills in data analytics, modeling, projections, planning, ad-hoc analysis, and using data to inform decision-making.
  • Ability to translate complex concepts and metrics into clear insights and action plans.
  • People development prowess -- including empathy skills, coaching, feedback, helping set priorities, and creating an inclusive, fair, and engaging team culture and climate.
  • Experience creating meaningful career progression and satisfaction for sales teams without relying on commission or competition. 
  • Leadership excellence -- including setting vision, creating alignment, establishing influence without leaning on formal authority, and bringing out the best in others.
  • Strategic thinking and planning skills, including the ability to set metrics, identify (and adjust) priorities, anticipate and mitigate risks, and involve the right stakeholders at the right times.
  • Clear and compelling written and spoken communication.
  • Adaptivity and resilience skills, and a general default to curiosity.

Preferred but to required:

  • Experience working in a relevant company or industry.
  • A knack for copywriting and an eye for design. 
  • Hubspot analytics and automation expertise.
  • Knowledge of adult learning and development methodologies. 
  • Experience working with mission-driven startups and/or high-growth companies.

The deets:

  • Start dates:
    • July 11, 2022 (apply by May 23, 2022)
  • Location: Remote (can be based anywhere in the U.S.)
  • Starting Salary: $200-250K starting base salary
    • Starting salary matches your skills and readiness for the role assessed during the interview process.
  • Compensation: salary + bonus (Success Share)
    • Our compensation system is transparent and consistently applied throughout the company. As you take on new responsibilities, you can expect a yearly compensation increase, so long as you are meeting the role expectations #AlwaysBeLearning! This translates into a predictable raise up to $250K base salary, after which your base salary will increase based on an annual merit increase.
    • Additionally, you will be eligible to participate in our annual Success Share program, which starts at a 30% bonus on your earnings when we hit our annual revenue target and increases each year until reaching 70%.
      • Year 1: 30% of 200K
      • Year 2: 40% of 210K
      • Year 3: 50% of 220K
      • Year 4: 60% of 230K
      • Year 5: 70% of 240K
      • Year 6: 70% of 250K
      • Year 7: 70% of 250K + 2% merit increase
  • Benefits: medical, dental, and vision insurance 18 vacation days, 10 federal holidays, 2 LifeLabs holidays, 2 floating holidays, 1 Values Day, Kind Fridays (employees have the option to end work at 3pm local time on Fridays), and CLean Break (Paid Time Off benefit during the last week of the year), 401K, team profit share, annual Learning FUNd and Learning Days, lending library, dedicated peer coach, ongoing training, biannual team retreats, and more!

Want to know what to expect ahead? 

Step 1: Complete the application below.

Step 2: Do a self-led, working session to get a sense of the role and give us an opportunity to see your skills in action.

Step 3: Join a behavioral interview related to the role and our company values.

Step 4: Join us for a knowledge assessment where we’ll ask you more about your skills, knowledge, and experience related to the role.

*Note: All live interviews will be recorded and erased after 1 year of the interview.

To start! If you're interested: please send us your resume, complete the application below, and submit the following video:

We’d love to see your strategic thinking and communication skills in action. Please record and submit a short video (6 minutes max), answering the following questions. No need for a slide show or high-quality video -- a cell phone or laptop camera works great.

Note: we are looking for clarity, structure, succinctness, specificity, and the ability to excite and inspire.

  1. Please describe how you transformed an enterprise sales vision into concrete objective(s) and strategy. What were your results? Please be specific.
  2. Please tell us about a difficult employee you had to work with. What happened, and how did you handle the situation?
  3. Lastly, please share how you’ve helped your team grow their engagements with existing clients. What worked well?

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by helping people master life’s most useful skills.

Want to apply but not sure if you'd be the right fit? If we sound like the right place for you, we want to hear from you. There is no 'perfect' candidate. Everyone brings something different to the team, and our diversity of backgrounds, experiences, perspectives, and identities makes LifeLabs Learning an amazing place to work. We are interested in every qualified candidate who is eligible to work and lives in the United States (excluding Alaska). However, we are not able to sponsor work visas at this time. LifeLabs Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com

P.S. Please take the necessary steps to allow list the LifeLabs (@LifeLabsLearning.com) and Greenhouse (@Greenhouse.io) domain so that you receive all emails related to your application process. Alsoplease make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam. Here are some common allow list solutions to fix this problem.


Please note that the interview and hiring team will not have access to your personal Equal Employment Opportunity Commission information during the interview process. We may not be able to respond to every application, but please know that we very much appreciate your interest and time (and always keep resumes on file for future opportunities).

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