LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed programs. We teach skills to build passionate and high-performing teams faster.

We don’t view humans as resources; instead, we focus on providing the resources people need to work with meaning. We are a community of lifelong learners who get excited about brain science and research, encouraging our colleagues and collaborators to do their best work, and growing our company with kindness. Our values are proof points of our commitment to creating an environment that is both productive and playful.

Our diverse community of researchers, consultants, facilitators, operators, technologists, and experience designers supports our focus on motivating companies, teams, and people to create a culture of work that brings out the best in their people - just like us! Learn more about us here!

IT Business Analyst / Data Analyst

If you have a love of data and business processes, we’re looking for you!

We’re looking for an information technology expert and data-loving efficiency builder. Could that be you? Come help us turn the workplace into a practice lab for mastering life's most useful skills!

As our IT Business Analyst, you will play a key role in getting our data, business processes and system improvements caught up to our rapid growth and ambitious vision. We will look to you for business insights based on expert data modeling. Your role sponsor will be our Director of IT. 

Business Analyst Accountabilities:

1. Business Process + Data Analytics

Purpose: Collaborate with Labmates as a consultant to the business, applying a strategic approach and focus towards information systems, business processes, and data analysis. 

  • Design, build, launch, and analyze data pipelines to build the next generation of data tools that generate business insights to help product and business teams make educated decisions.
  • Deploy, manage, and own data lakes/warehouses for company applications.
  • Develop cost analyses for current and future data requirements. 
  • Construct dashboards and maintain data infrastructure towards a coherent tech and data ecosystem including backup and recovery.
  • Proactive maintenance of cloud environments and other SaaS applications currently in use.

Success Metrics: 

  • Complete all assigned tasks with 95% accuracy.
  • Score 4/5 for stakeholder satisfaction as Subject Matter Expert (SME) for data analysis and business intelligence.
  • Score 4/5 for effective change management.
  • 100% on time Data backup and 98%+ success recovery for key systems.

2. Product setup + maintenance

Purpose: Collaborate with Product, IT, and other teams as a cross-functional resource

  • Develop and communicate a deep understanding of product and client needs, perform analytical deep-dives to identify problems, opportunities, and specific actions required.
  • Develop subject matter expertise in any data needs regarding technology implemented for current and future product releases.
  • Translate product data strategy into detailed technical requirements and mockups.
  • Create brain-friendly documentation for end-users.

Success Metrics: 

  • Internal documentation has a 100% acceptance rate by stakeholders. 
  • Business Insights feature requests are completed on time (or provide early notice if you cannot).
  • Collect feedback from 90% of project sponsors and collaborators.

3. Special Projects

Purpose: Support the IT department team and grow LifeLabs by applying your unique strengths, skills, and knowledge in ways that align with business objectives. 

  • Spot inefficiencies and look for opportunities to streamline, improve, and scale our internal processes through data visualization.
  • Suggest new processes and automations to IT Director to streamline and improve our data storage and exchange practices.
  • Assist with a variety of special projects for the IT Department with timely initiatives and roll-outs.
  • Clarify contributors (i.e., DACI = driver, approver, consultant, informed) for collaborative projects.
  • Involve Labmates who may be impacted by your project (either as consultants or to be informed).
  • Write a clear Definition of Done for every project and, when applicable, success metrics.
  • Always Be Learning: seek feedback from your collaborators and project sponsor.

Success Metrics:

  • Achieve a 100% on-time project completion rate (or provide early notice if you cannot).
  • Collect feedback from project sponsors and collaborators.
  • Be able to answer: “I know how this project contributes to LifeLabs priorities and objectives.”

Each project and initiative will also have its own set of success measures.

Click the IT Business Analyst- what to expect doc to find out more about the role logistics and what onboarding/beyondboarding would look like!

IT Business Analyst requirements: 

  • 3+ years with relevant analytics experience.
  • Strong analytical skills and familiarity aligning with industry-specific business requirements.
  • Experience using APIs to connect disparate SaaS platforms and applications. 
  • Experience with SQL and working with large datasets.
  • Experience working with structured and unstructured data
  • Experience using R, Python, Tableau, Power BI, Google Data Studio, or any other business analytics software.
  • Data visualization and data modeling
  • Knowledge of and experience with cloud hosting providers like AWS or Azure and associated services (compute, storage, database, CDN, DNS).
  • Advanced proficiency in Excel (pivot tables, V-lookups, graphics)
  • Strong verbal and written communication skills especially regarding stakeholder engagement.
  • Ability to keep small details from slipping through the cracks 
  • Advanced time management and organization skills 
  • Strong written communication skills (particularly the ability to write clear, playful emails)
  • Ability to communicate with clarity, power, and warmth over phone and video calls
  • Ability to adapt, learn, and stay positive in the face of change and ambiguity 
  • Comfort juggling many tasks, projects, and relationships at once
  • An eagerness and skill in giving and receiving feedback 
  • Proficient in Mac iOS, Microsoft Office, Google Suite
  • Genuine care for humans

Preferred, but not required:

  • Bachelor’s degree in a quantitative field or similar.
  • Prior experience helping to launch a new product to market

The deets:

  • Start date(s): June 13, 2022 (apply by April 25)
  • Location:
    • Remote (can be based anywhere in the U.S.)
  • Starting Salary: $95K-105K
    • Starting salary matches your skills and readiness for the role assessed during the interview process.
  • Compensation: salary + bonus (Success Share)
    • Our compensation system is transparent and consistently applied throughout the company. As you take on new responsibilities, you can expect a yearly compensation increase, so long as you are meeting the role expectations #AlwaysBeLearning! This translates into a predictable raise up to $120K base salary, after which your base salary will increase based on an annual merit increase.
    • Additionally, you will be eligible to participate in our annual Success Share program which is a 10% bonus on your earnings when we hit our annual revenue target.
      • Year 1: 10% of 95K Year 2: 10% of 105K Year 3: 10% of 115K Year 4: 10% of 120K Year 5: 10% of 120K + 2% merit increase
  • Benefits: medical, dental, and vision insurance 18 vacation days, 10 federal holidays, 2 LifeLabs holidays, 2 floating holidays, 1 Values Day, Kind Fridays (employees have the option to end work at 3pm local time on Fridays), and CLean Break (Paid Time Off benefit during the last week of the year), 401K, team profit share, annual Learning FUNd and Learning Days, lending library, dedicated peer coach, ongoing training, biannual team retreats, and more!

Want to know what to expect ahead? 

Step 1: Complete the application below.

Step 2: Do a self-led, working session to get a sense of the role and give us an opportunity to see your skills in action.

Step 3: Join a behavioral interview related to the role and our company values. We’ll also perform a Knowledge Test where we’ll ask you to describe some of your favorite theories and studies in areas important to our field.

*Note: All live interviews will be recorded and erased after 1 year of the interview.

To start! If you're interested: please send us your resume and complete the application below.

Want to apply but not sure if you'd be the right fit? If we sound like the right place for you, we want to hear from you. There is no 'perfect' candidate. Everyone brings something different to the team, and our diversity of backgrounds, experiences, perspectives, and identities makes LifeLabs Learning an amazing place to work. We are interested in every qualified candidate who is eligible to work and lives in the United States (excluding Alaska). However, we are not able to sponsor work visas at this time. LifeLabs Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com

P.S. Please take the necessary steps to allow list the LifeLabs (@LifeLabsLearning.com) and Greenhouse (@Greenhouse.io) domain so that you receive all emails related to your application process. Alsoplease make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam. Here are some common allow list solutions to fix this problem.


Please note that the interview and hiring team will not have access to your personal Equal Employment Opportunity Commission information during the interview process. We may not be able to respond to every application, but please know that we very much appreciate your interest and time (and always keep resumes on file for future opportunities).

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