LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed programs. We teach skills to build passionate and high-performing teams faster.

We don’t view humans as resources; instead, we focus on providing the resources people need to work with meaning. We are a community of lifelong learners who get excited about brain science and research, encouraging our colleagues and collaborators to do their best work, and growing our company with kindness. Our values are proof points of our commitment to creating an environment that is both productive and playful.

Our diverse community of researchers, consultants, facilitators, operators, technologists, and experience designers supports our focus on motivating companies, teams, and people to create a culture of work that brings out the best in their people - just like us! Learn more about us here!

* We are accepting applications on a rolling basis as we are NOT actively hiring for this position at this time. Start dates for the role are likely no earlier than the second half of 2022. Your application will be reviewed in full and you’ll get an application status update within 3-4 weeks.

Client Administrator / Customer Success Representative / Client Success Representative

If you have a love of detail and client service, we’re looking for you!

As a Customer Success Representative (AKA Client Administrator), you will be a key point of contact for LifeLabs Learning clients. You will work with Program Consultants to service an assigned group of clients, ensuring timely and accurate program setup. You will coordinate all scheduling, client onboarding, contract processing, and invoicing to meet and exceed client expectations. And you will work closely with our Business Development team to constantly improve our internal processes and simplify the client experience.

This role is a great fit for you if you see each interaction as an opportunity to create delight through timely communication that addresses client and teammate needs in full. The position is an ideal match for excellent record-keepers with a keen eye for accuracy and an eagerness to investigate and resolve any problem that pops up. 

Client Administrator Accountabilities:

  • Coordinate client logistics and client onboarding once a program has been designed (e.g. scheduling, data requests, adding client details to CRM and other tech systems, introductions to facilitators, contracts, and invoicing). 
  • Process client inquiries over email and, when needed by phone or via video call. 
  • Prepare reports and correspondence as requested. 
  • Review, interpret, and maintain legal documents for client relationships, including contracts and statements of work. 
  • Create, submit and follow up on invoices for client programs.
  • Participate in the Request for Proposal process by filling in the necessary forms and supplying all required information. 
  • Participate in the refining of workflow processes and the migration of data to HubSpot or any other CRMs or systems.
  • Lend a hand in special projects and other areas as they pop up.

Click HERE to find out more about the role logistics and what onboarding/beyondboarding would look like!

Client Administrator requirements: 

  • Client service skills (including clarity, timeliness, attention to detail, warm and professional communication) 
  • Ability to write clear, accurate, well-organized, and playful emails
  • Excellent time management and organization skills 
  • Self-motivated and adaptable to changes and new systems
  • Proficiency with Google tools (docs, sheets, drive, gmail) 
  • A strong internet connection, a quiet space, and a distraction-free background 

Preferred but not required:

  • Degree in a business-related field 
  • Experience in executive administration, legal, HR, finance, or other professional services field
  • Experience working with a distributed and/or remote team
  • Knowledge of business contract terminology 
  • Knowledge of QuickBooks for invoice processing
  • Experience working with CRM systems (HubSpot preferred)

The deets:

  • Start date(s): TBD
  • Location: Remote (can be based anywhere in the U.S.)
  • Starting Salary: $65-70K starting base salary
    • Starting salary matches your skills and readiness for the role assessed during the interview process.
  • Compensation: salary + bonus (Success Share)
    • Our compensation system is transparent and consistently applied throughout the company. As you take on new responsibilities, you can expect a yearly compensation increase, so long as you are meeting the role expectations #AlwaysBeLearning! This translates into a predictable raise up to $75K base salary, after which your base salary will increase based on an annual merit increase.
    • Additionally, you will be eligible to participate in our annual Success Share program which is a 10% bonus on your earnings when we hit our annual revenue target.
      • Year 1: 10% of 65K Year 2: 10% of 70K Year 3: 10% of 75K Year 4: 10% of 80K Year 5: 10% of 80K + 2% merit increase
  • Benefits: medical, dental, and vision insurance 18 vacation days, 10 federal holidays, 2 LifeLabs holidays, 2 floating holidays, 1 Values Day, Kind Fridays (employees have the option to end work at 3pm local time on Fridays), and CLean Break (Paid Time Off benefit during the last week of the year), 401K, team profit share, annual Learning FUNd and Learning Days, lending library, dedicated peer coach, ongoing training, biannual team retreats, and more!

Want to know what to expect ahead? 

Step 1: Complete the application below.

Step 2: The LifeLabs team will reach out to you once we have a set start date for this role.

Step 3: Do a self-led, working session to get a sense of the role and give us an opportunity to see your skills in action.

Step 4: Join a behavioral interview related to the role and our company values.

*Note: All live interviews will be recorded and erased after 1 year of the interview.

To start! If you're interested: please send us your resume and complete the application below.

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by helping people master life’s most useful skills.

Want to apply but not sure if you'd be the right fit? If we sound like the right place for you, we want to hear from you. There is no 'perfect' candidate. Everyone brings something different to the team, and our diversity of backgrounds, experiences, perspectives, and identities makes LifeLabs Learning an amazing place to work. We are interested in every qualified candidate who is eligible to work and lives in the United States (excluding Alaska). However, we are not able to sponsor work visas at this time. LifeLabs Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com

P.S. Please take the necessary steps to allow list the LifeLabs (@LifeLabsLearning.com) and Greenhouse (@Greenhouse.io) domain so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam. Here are some common allow list solutions to fix this problem.

Please note that the interview and hiring team will not have access to your personal Equal Employment Opportunity Commission information during the interview process. We may not be able to respond to every application, but please know that we very much appreciate your interest and time (and always keep resumes on file for future opportunities).

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
LifeLabs Demographics Questionnaire

Thanks so much for applying to work with us at LifeLabs! We care deeply about developing inclusive practices that mitigate bias and cultivate diversity. Our hiring process is structured, our interviewers receive ongoing training to minimize their own biases, our role requirements are based on skills rather than traditional experience, and we dedicate resources to make sure our job postings reach people with diverse backgrounds and identities.

To understand the strengths and gaps of our hiring process, it helps us to know more about the demographic makeup of our candidate pool. The demographics you share will not be linked to - nor have an impact on - your application. However, it will help us continue centering our focus on IDEA (inclusion, diversity, equity, and anti-bias) at LifeLabs.
 
With that said, please share how you identify in the following categories.
Gender Identity












Sexual Orientation or Attractionality











Race










Religion












Disability (Select one)



Neurodiversity (neurodivergent is used to describe someone whose cognitive functioning is different from the “typical”, including autism spectrum disorders, ADHD, anxiety disorders, intellectual disabilities, schizophrenia, mood disorders, and dyslexia) (Select one)



Caregiver Status (Select one)



Language (Select one)



Immigration Status




Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in LifeLabs Learning’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.