Technology Coordinator/Informational Technology Support

We are looking for a tech-loving, problem-solver and process optimizer. If that’s you, come join us as a Technology Coordinator to help us transform the workplace into a practice lab for mastering life's most useful skills.

LifeLabs Learning is the go-to leadership development resource for hundreds of the world’s most innovative companies (like Warby Parker, The New York Times, Clif Bar, Reddit, Sony Music, and TED). We offer manager, exec, and team training that blends science and practical tools. 

Our team is a diverse, close-knit group of researchers, consultants, and experience designers. We get excited about brain science, encourage each other to improve, give frequent feedback, make each other laugh, and have one another’s backs. Learn more about us here!

As a Technology Coordinator, you will work on our Business Operations & Technology team, assisting with processes, projects, and internal communication to ensure our team is aligned and operating efficiently. This role is a great fit for you if you see each interaction as an opportunity to create delight through timely communication that addresses teammate needs in full. The position is an ideal match for excellent record-keepers with a keen eye for accuracy and an eagerness to investigate and resolve any problem that pops up.

Technology Coordinator accountabilities: 

(1) Technology Support

Purpose: Create conditions for employees to do their best work by providing outstanding tech support.

  • Provide timely, helpful, and delightful responses to employees who reach out for tech support.
  • Manage IT tickets and troubleshoot tech issues across all existing platforms.
  • Monitor the Tech email inbox for new submissions.
  • Execute on the setup of new equipment, apps, and accounts during onboarding and beyond. 
  • Research and advise on software and hardware selection. 
  • Purchase tech for new and existing employees and maintain equipment inventory records.
  • Back up key documents and data, and assist with data security.
  • Support automation projects across departments.

(2) Internal Communications

Purpose: Ensure the Tech team is operating smoothly and efficiently by creating clear and timely communications. 

  • Look for opportunities to streamline and improve our internal Tech team’s communication processes. 
  • Support the Tech team’s weekly tasks. 
  • Create and maintain tech playbooks and resources to ensure they are accurate and up-to-date.
  • Update the Tech team’s roles and responsibilities as they change within the department.  
  • Compile regular Tech team reports and updates.

(3) Special Projects

Purpose: Support the internal Technology team and grow LifeLabs by applying your unique strengths, skills, and knowledge in ways that align with business objectives.

  • Assist with a variety of special projects in collaboration with our Director of IT and others.
  • Spot inefficiencies and look for opportunities to streamline, improve, and scale our processes.

Success metrics:

  • Meet 100% of tech support response times.
  • Meet 100% of project deadlines (or provide early warning if unable to meet deadlines on time).
  • Complete all assigned tasks with 95% accuracy.
  • Receive positive feedback on level of support from stakeholders and project collaborators.

Click HERE to find out more about the role logistics and what onboarding/beyondboarding would look like!

Technology Coordinator requirements: 

  • Ability to keep small details from slipping through the cracks 
  • Advanced time management and organization skills 
  • Strong written communication skills (particularly the ability to write clear, playful emails)
  • Ability to communicate with clarity, power, and warmth over phone and video calls
  • Ability to adapt, learn, and stay positive in the face of change and ambiguity 
  • Comfort juggling many tasks, projects, and relationships at once
  • An eagerness and skill in giving and receiving feedback 
  • Proficient in Mac iOS, Microsoft Office, Google Suite
  • Genuine care for humans

  Preferred but not mandatory:

  • Experience working with large tabular datasets (e.g., Excel, MySQL) ​​
  • Knowledge of basic coding concepts (e.g., variables, Booleans, if/then statements, loops) 
  • Proficient in ClickUp or other project management tools
  • Proficient in HubSpot or other customer relationship management (CRM) tools
  • Proficient in Integromat or other automation software

The deets:

  • Start date(s):
    • January 10, 2022
  • Location: Remote (can be based anywhere in the U.S.)
  • Compensation: $60-75K salary + bonus (starting salary will depend on your skills and readiness for the role, includes a predictable promotion + compensation increase).
    • Our compensation system is transparent and consistently applied throughout the company. We have predictable yearly promotions, kind of like a university -- with great work each year you'll graduate to the next level. As you take on new responsibilities you can expect a yearly compensation increase, so long as role expectations are met. #AlwaysBeLearning.
  • Benefits: medical, dental, and vision insurance, 18 vacation days, 9 paid holidays, 1 personal Values Day, 1 May Day (Mental Health Awareness Month), 1 Open the Circle Day, 2 floating personal holidays (to celebrate individual cultural and religious holidays), Kind Fridays (employees end work at 3pm local time on Fridays), 401K, team profit share, annual Learning FUNd and Learning Days, lending library, dedicated peer coach, ongoing training, and biannual team retreats.

Want to know what to expect ahead? 

Step 1: Complete the application below.

Step 2: Do a self-led mock working session to get a sense of the role and give us an opportunity to see your skills in action.

Step 3: Join a behavioral interview related to the role and our company values.

*Note: All live interviews will be recorded and erased after 1 year of the interview.

To start! If you're interested: please send us your resume and complete the application below.

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by helping people master life’s most useful skills.

Want to apply but not sure if you'd be the right fit? If we sound like the right place for you, we want to hear from you. There is no 'perfect' candidate. Everyone brings something different to the team, and our diversity of backgrounds, experiences, perspectives, and identities makes LifeLabs Learning an amazing place to work. We are interested in every qualified candidate who is eligible to work and lives in the United States. However, we are not able to sponsor work visas at this time. LifeLabs Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com

P.S. Please take the necessary steps to allow list the LifeLabs (@LifeLabsLearning.com) and Greenhouse (@Greenhouse.io) domain so that you receive all emails related to your application process. Alsoplease make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam. Here are some common allow list solutions to fix this problem.


Please note that the interview and hiring team will not have access to your personal Equal Employment Opportunity Commission information during the interview process. We may not be able to respond to every application, but please know that we very much appreciate your interest and time (and always keep resumes on file for future opportunities).

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