Account Manager / Program Consultant

We are looking for a passionate relationship builder and leadership development nerd. Is that you? Come help us transform the workplace into a practice lab for mastering life's most useful skills.

LifeLabs Learning is the go-to employee development resource for hundreds of the world’s most innovative companies (like Warby Parker, The New York Times, Clif Bar, Reddit, Sony Music, and TED). We offer manager and people-skills training that blends science and practical tools. 

Our team is a diverse, close-knit group of researchers, consultants, and experience designers. We get excited about brain science, encourage each other to improve, give frequent feedback, make each other laugh, and have one another’s backs. Learn more about us here!

As an Account Manager (aka Program Consultant), you will be the first and main point of contact clients have with LifeLabs Learning. You’ll quickly put them at ease through your knowledge and curiosity. You’ll propose programs that meet their needs, and they will leave better equipped, more prepared, and more excited to bring a great training program to their employees. Once a client's program has launched, you will continue to act as their account manager, consultant, and thought partner - making new program recommendations and helping them get the most impact out of their training.

For you, each interaction with a client will be an opportunity to hone your consulting skills and discover more about how companies work and how people think. You'll have a front row seat to the inner workings of over 1,000 leading companies, and you will develop relationships with their executives and leaders in HR, People Operations, and L&D. When you aren’t consulting clients, you will be working closely with our Business Development team, discussing patterns you’ve observed and exploring initiatives to improve client acquisition, retention, and program impact. 

A week in the life of an Account Manager / Program Consultant:

  • Respond to prospective client inquiries over email. 
  • Discuss organizational needs and challenges with prospective clients (e.g., manager development, building an inclusive culture, feedback skills).
  • Convert prospects to clients by proposing thoughtful solutions to their needs.
  • Manage relationships with existing clients, recommending new services and consult on steps they can take to see more impact.
  • Identify current and changing client priorities, concerns, fears, and hopes and communicate findings to the Business Development team.
  • Execute Business Development events and initiatives, when needed.
  • Improve how we communicate with our clients and one another and look for ways to simplify the client experience. 
  • Lend a hand in special projects and other areas as they pop up.

Click HERE to find out more about the role logistics and what onboarding/beyondboarding would look like!

Account Manager / Program Consultant requirements:

  • Consulting and/or consultative sales skills (e.g., asking open questions, framing a conversation)
  • Desire to achieve and surpass measurable performance goals, including growing a book of business (e.g. converting prospects into clients, increasing client spend over time, meeting or exceeding revenue targets for client portfolio)
  • A highly self-driven sense of motivation
  • The ability to deal with and thrive at handling objections on a frequent basis
  • A sharp focus on goals and a belief that daily, weekly, and monthly activities will help you achieve them
  • Influence skills (active listening, tying a solution to a client’s needs, balancing warmth and power)
  • Ability to write clear, accurate, well-organized, and playful emails
  • Skilled in using a client resource management tool (Hubspot preferred)
  • Time management and organization skills 

Preferred but not required: 

  • Degree in psychology, business, social work, communications, or a related field
  • Experience working in HR, recruiting, OD, learning & development, or a related field
  • Experience working in a client-facing role
  • Experience managing client accounts in technology, finance, healthcare or professional services

The deets:

  • Start date(s): TBD
    • We are accepting applications on a rolling basis for the Program Consultant role as we are NOT actively hiring for this position at this time. Start dates for the role are likely no earlier than the first half of 2022. All good, your application will be reviewed in full once we have a clear start date for this role.
  • Location: Remote (can be based anywhere in the U.S.)
  • Compensation: $70-105K salary + bonus (starting salary will depend on your skills and readiness for the role, includes a predictable promotion + compensation increase).
    • Year 1: 10% of 70K Year 2: 20% of 80K Year 3: 30% of 90K Year 4: 30% of 100K Year 5: 30% of 105K Year 6: 30% of 105K + 2% COLA 
    • Our compensation system is transparent and consistently applied throughout the company. We have predictable yearly promotions, kind of like a university -- with great work each year you'll graduate to the next level. As you take on new responsibilities you can expect a yearly compensation increase, so long as role expectations are met. #AlwaysBeLearning.
  • Location: Remote. Quarterly travel may be required for the role.
  • Benefits: medical, dental, and vision insurance, 18 vacation days, 9 paid holidays, 1 personal Values Day, 1 May Day (Mental Health Awareness Month), 1 Open the Circle Day, 2 floating personal holidays (to celebrate individual cultural and religious holidays), Kind Fridays (employees end work at 3pm local time on Fridays), 401K, team profit share, annual Learning FUNd and Learning Days, lending library, dedicated peer coach, ongoing training, and biannual team retreats.

Want to know what to expect ahead? 

Step 1: Complete the application below.

Step 2: Do a work demo to get a sense of the role and give us an opportunity to see your skills in action.

Step 3: Join a behavioral interview related to the role and our company values.

*Note: All live interviews will be recorded and erased after 1 year of the interview.

To start! If you're interested: please send us your resume, complete the application below, and send us a video recording (No need for high-quality video - a cell phone or laptop camera works great) with the answer to these 4 questions in the order that they are asked (max 3 minutes total):

  1. As a Program Consultant, your primary contacts would be People Operations and HR professionals. What are some common challenges people in these roles face that a Program Consultant would help solve?
  2. As a Program Consultant you would develop relationships with many different clients. How have you built and sustained relationships with external and/or internal clients in the past?
  3. Tell us about an interaction you had with an internal or external client who was upset or frustrated.
  4. Please pick a complex concept, and share it as simply as possible (30 sec)

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by helping people master life’s most useful skills.

Want to apply but not sure if you'd be the right fit? If we sound like the right place for you, we want to hear from you. There is no 'perfect' candidate. Everyone brings something different to the team, and our diversity of backgrounds, experiences, perspectives, and identities makes LifeLabs Learning an amazing place to work. We are interested in every qualified candidate who is eligible to work and lives in the United States. However, we are not able to sponsor work visas at this time. LifeLabs Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com

P.S. Please take the necessary steps to allow list the LifeLabs (@LifeLabsLearning.com) and Greenhouse (@Greenhouse.io) domain so that you receive all emails related to your application process. Alsoplease make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam. Here are some common allow list solutions to fix this problem.


Please note that the interview and hiring team will not have access to your personal Equal Employment Opportunity Commission information during the interview process. We may not be able to respond to every application, but please know that we very much appreciate your interest and time (and always keep resumes on file for future opportunities).

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