Client Administrator

If you have a love of detail and client service, we’re looking for you! Come help us transform the workplace into a practice lab for mastering life's most useful skills.

LifeLabs Learning is the go-to employee development resource for hundreds of the world’s most innovative companies (like Warby Parker, The New York Times, Clif Bar, Reddit, Sony Music, and TED). We offer manager and people-skills training that blends science and practical tools. 

Our team is a diverse, close-knit group of researchers, consultants, and experience designers. We get excited about brain science, encourage each other to improve, give frequent feedback, make each other laugh, and have one another’s backs. Learn more about us here!

As a Client Administrator, you will be a key point of contact for LifeLabs Learning clients. You will work with Program Consultants to service an assigned group of clients, ensuring timely and accurate program setup. You will coordinate all scheduling, client onboarding, contract processing, and invoicing to meet and exceed client expectations. And you will work closely with our Business Development team to constantly improve our internal processes and simplify the client experience.

This role is a great fit for you if you see each interaction as an opportunity to create delight through timely communication that addresses client and teammate needs in full. The position is an ideal match for excellent record-keepers with a keen eye for accuracy and an eagerness to investigate and resolve any problem that pops up. 

A week in the life of a Client Administrator:

  • Coordinate client logistics and client onboarding once a program has been designed (e.g. scheduling, data requests, adding client details to CRM and other tech systems, introductions to facilitators, contracts, and invoicing). 
  • Process client inquiries over email and, when needed by phone or via video call. 
  • Prepare reports and correspondence as requested. 
  • Review, interpret, and maintain legal documents for client relationships, including contracts and statements of work. 
  • Create, submit and follow up on invoices for client programs.
  • Participate in the Request for Proposal process by filling in the necessary forms and supplying all required information. 
  • Participate in the refining of workflow processes and the migration of data to HubSpot or any other CRMs or systems.
  • Lend a hand in special projects and other areas as they pop up.

Click HERE to find out more about the role logistics and what onboarding/beyondboarding would look like!

Client Administrator requirements: 

  • Client service skills (including clarity, timeliness, attention to detail, warm and professional communication) 
  • Ability to write clear, accurate, well-organized, and playful emails
  • Excellent time management and organization skills 
  • Self-motivated and adaptable to changes and new systems
  • Proficiency with Google tools (docs, sheets, drive, gmail) 
  • A strong internet connection, a quiet space, and a distraction-free background 

  Preferred but not mandatory:

  • Degree in a business-related field 
  • Experience in executive administration, legal, HR, finance, or other professional services field
  • Experience working with a distributed and/or remote team
  • Knowledge of business contract terminology 
  • Knowledge of QuickBooks for invoice processing
  • Experience working with CRM systems (HubSpot preferred)

The deets:

  • Start date(s): TBD
    • We are accepting applications on a rolling basis for the Client Administrator role as we are NOT actively hiring for this position at this time. Start dates for the role are likely no earlier than the first half of 2022. All good, your application will be reviewed in full once we have a clear start date for this role.
  • Location: Remote (can be based anywhere in the U.S.)
  • Compensation: $60-75K salary + bonus (starting salary will depend on your skills and readiness for the role, includes a predictable promotion + compensation increase).
    • Our compensation system is transparent and consistently applied throughout the company. We have predictable yearly promotions, kind of like a university -- with great work each year you'll graduate to the next level. As you take on new responsibilities you can expect a yearly compensation increase, so long as role expectations are met. #AlwaysBeLearning.
  • Benefits: medical, dental, and vision insurance, 18 vacation days, 9 paid holidays, 1 personal Values Day, 1 May Day (Mental Health Awareness Month), 1 Open the Circle Day, 2 floating personal holidays (to celebrate individual cultural and religious holidays), Kind Fridays (employees end work at 3pm local time on Fridays), 401K, team profit share, annual Learning FUNd and Learning Days, lending library, dedicated peer coach, ongoing training, and biannual team retreats.

Want to know what to expect ahead? 

Step 1: Complete the application below.

Step 2: Do a self-led mock working session to get a sense of the role and give us an opportunity to see your skills in action.

Step 3: Join a behavioral interview related to the role and our company values.

*Note: All live interviews will be recorded and erased after 1 year of the interview.

To start! If you're interested: please send us your resume and complete the application below.

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by helping people master life’s most useful skills.

Want to apply but not sure if you'd be the right fit? If we sound like the right place for you, we want to hear from you. There is no 'perfect' candidate. Everyone brings something different to the team, and our diversity of backgrounds, experiences, perspectives, and identities makes LifeLabs Learning an amazing place to work. We are interested in every qualified candidate who is eligible to work and lives in the United States. However, we are not able to sponsor work visas at this time. LifeLabs Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com

P.S. Please take the necessary steps to allow list the LifeLabs (@LifeLabsLearning.com) and Greenhouse (@Greenhouse.io) domain so that you receive all emails related to your application process. Alsoplease make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam. Here are some common allow list solutions to fix this problem.


Please note that the interview and hiring team will not have access to your personal Equal Employment Opportunity Commission information during the interview process. We may not be able to respond to every application, but please know that we very much appreciate your interest and time (and always keep resumes on file for future opportunities).

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