BOOKING CONCIERGE AGENT

We believe in travel - that it shapes and molds us into who we are and who we will become.

Exposure to new faces, places, and cultures leads to a more fulfilling life. Our company was born out of this belief and in the ability to breathe life into properties that may be otherwise overlooked. Today's modern traveler is seeking newness and the familiar at once.

ROLE DETAILS

  • As a Booking Concierge, you will perform a critical role for the business that ranges from delivering compelling customer/guest experiences on the frontline to ensuring seamless execution of booking operations on the backend.
  • This position is a full-time (40 hours /week) salaried role, with benefits.

RESPONSIBILITIES

  • Ensure we are meeting our booking and service level objectives by efficiently and effectively responding to (and converting) conversations/tickets opened via chat, messaging, voice, and email channels.
  • Serve as a subject matter expert in answering any questions related to our booking and guest experiences.
  • Act as the first line of support in triaging any issues that occur in our booking or guest experiences.
  • Provide key operational support to the booking, hotel, and f&b operations teams as needed.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

QUALIFICATIONS

  • 1+ years of customer sales and service experience, preferably in a travel environment
  • Ability to perform under pressure in a fast-paced and dynamic environment.
  • Ability to work all shifts, weekends and holidays as needed.
  • Excellent verbal and written communication skills in English.
  • Proficiency in French, Spanish and/or Portuguese a plus.
  • Experience working with OTA's such as Expedia, Booking.com and Airbnb a plus.
  • Previous startup experience a plus.
  • Expertise in e-commerce, travel and hospitality a plus

OTHER IDEAL EXPERIENCE

  • Experience with G-Suite and its various applications (docs, sheets, calendar, etc.)
  • Familiarity with Asana and Slack (preferred)
  • Familiarity with Apple products and applications (preferred)

KEY TRAITS

  • Detail Oriented & Strategic: When you make a plan to execute, it’s solid.
    • Highly organized and autonomous, with effective time management skills
    • Strong Troubleshooting and critical thinking
  • An effective storyteller and communicator: You have top-notch written and oral communication skills, including experience presenting to executive leadership, and handling sensitive customer escalations.
  • A self-starter: You take the initiative to solve problems and “own” them to completion with minimal supervision. You also know how to delegate projects to the Central Support team to ensure the completion of multiple tasks in a timely manner.

COMPENSATION, PERKS AND BENEFITS

  • Competitive pay
  • Paid time off
  • Health benefits
  • Wellness program
  • Referral program
  • Work from home
  • Casual dress
  • Opportunity to work in an environment fostering an innovative approach to hotel operations that encourages initiative and leadership
  • Working with highly talented people who are extremely passionate about their craft
  • Leadership & professional development growth opportunities

ABOUT LIFE HOUSE

Life House is a software-enabled hotel brand, management, and technology company transforming hospitality management with a simple mission: make independent hotels easier to operate and more profitable. We do this by providing a singular solution that powers hotel operations from guest check-in to check-out and from reservations to finance operations. We have recently closed our Series C funding round and with our growing hotel management Software-as-a-Service business, we are looking for intelligent and resourceful people to join our team.

Life House is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Life House’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.