Collections Agent
Reporting to: Collections Manager
Location: Nottingham, United Kingdom (3 days in the office)
Who we are and why we exist
At Liberis – merchants matter most! We’ve been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally.
That’s where Liberis steps in! To best help small businesses, Liberis has built the leading global embedded finance platform. Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.
To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved. We are making a genuine difference to your local pub, hairdresser and online retailer!
We are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta and Munich. We are looking for talented and ambitious individuals to help us reshape business finance. How we work is as important to us as what we do – exemplified by our behaviours:
#1 Merchants matter most – our success is tied to our merchants' success
#2 Act like time is running out – the fastest company in a growing market will win
#3 Own every outcome – the hardest problems we face are yet to be solved
#4 Communicate directly – we don’t have time to beat around the bush
#5 Prove it - every feature we build, decision we make and action we take, matters
#6 Empathy always - Liberis wins when every employee thrives
If our mission and behaviours resonate – get in touch!
The team
We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. Based in the city of Nottingham, our team of seven covers the entire UK market. And now, we're looking for an enthusiastic Collections Agent to join us on this exciting journey!
Who are you?
As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
Responsibilities
- Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
- Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
- Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
- Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
- Take charge in ensuring that defaulting account volumes stay within budget limits by strategizing and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
- Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
- Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.
We think you’ll need
We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:
- Demonstrated experience within a collections team, preferably in SME collections.
- A proven ability to self-manage and prioritise tasks effectively.
- Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
- High level of integrity in all actions and decisions.
- Proficiency in Excel
- Keen attention to detail to ensure accuracy and precision in all tasks.
- Ability to identify and propose improvements to processes and procedures.
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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