Level is bringing together talented, passionate people from diverse backgrounds. We’re looking for teammates who are naturally curious and love to ask questions, even when it means challenging the established way of doing things. We foster a work environment where every voice in the room is heard, and encourage people to have a strong sense of ownership over their work. We believe in an inclusive culture where all team members can grow, contribute, and feel valued. 

About the role

  • Define and create Level's support documentation
  • Refine Level’s IT support ticketing processes
  • Automate internal processes, such as employee onboarding and offboarding
  • Increase employee productivity by proactively identifying and resolving pain points
  • Front lines in employee IT support requests through help tickets and hardware returns
  • Support Level employees by diagnosing & troubleshooting hardware and software

About you

  • 2+ years of hands on IT or Technical Support experience
  • Experience working with employer confidential information
  • Excellent written and verbal communication skills
  • Desire to improve structural organization
  • Ability to manage multiple competing priorities

Our technologies

  • Google Workspace
  • Okta
  • Notion
  • OpenVPN
  • Jamf

Our benefits

  • Competitive salary and equity
  • Great medical, dental, and vision benefits for you and your family
  • Flexible vacation
  • Generous caregiver leave policies
  • Internal learning and development programs

About Level

Level’s mission is to improve healthcare by offering a new way to find, manage, and pay for care. We’re starting this journey by tackling employer-funded dental insurance. We believe that if people have connected, easy-to-use products, they’ll be more engaged in their benefits and make better decisions around their care. The founding team at Level comes from companies that have simplified payments and insurance—like Square, Oscar Health, and Uber. We started in 2018 in New York City, and are backed by First Round, Homebrew, BoxGroup, and Precursor Ventures. 

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