Level is bringing together talented, passionate people from diverse backgrounds. We’re looking for teammates who are naturally curious and love to ask questions, even when it means challenging the established way of doing things. We foster a work environment where every voice in the room is heard, and encourage people to have a strong sense of ownership over their work. We believe in an inclusive culture where all team members can grow, contribute, and feel valued. 

About the role
  • Manage and build out our best-in class Support team to meet day-to-day needs, including managing tickets, promoting self-service, and providing feedback to internal teams
  • Deliver feedback, coaching, and support to team members on their duties, customer service approach, and personal career development
  • Define team standards and metrics, and guide ongoing training efforts to achieve goals
  • Work cross-functionally to design and implement the infrastructure needed for team operations
  • Using both qualitative customer feedback and quantitative data to constantly prioritize what we do, how we do it, and how to make it better
  • Communicate with members and providers via phone and email
  • Address issues with intellect, grit, and empathy

About you
  • 5+ years managing a customer support team (preferably in enterprise software or healthcare/practice management support)
  • Excellent written and verbal communication skills
  • Ability to maintain composure and compassion when juggling a number of tasks
  • A love for digging into the details and creative problem solving
  • Comfort with ambiguity and resilient when facing rapid change
  • Experience working with Zendesk and/or Salesforce
  • Working knowledge of health insurance or benefits is a plus, although not required
  • Bachelor’s degree, or equivalent experience
  • Experience working with highly sensitive confidential information

Our benefits
  • Competitive salary and equity
  • Great medical, dental, and vision benefits for you and your family
  • Flexible vacation
  • Generous caregiver leave policies
  • Internal learning and development programs

About Level
Level is a financial services company that’s reinventing supplementary benefits, starting with dental insurance. With our own payments stack and an insurance network built from the ground up, Level offers a better way for people to use and pay their benefits while helping employers control costs. Our founding team comes from companies that have simplified payments and insurance—like Square, Oscar Health, Mercer, and Uber. Based in New York, the company is backed by First Round Capital and Homebrew. 

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