We’re looking for people who are as passionate as we are about creating something our users and customers love and - just as importantly - who are excited by the challenge.

Attitude is as important to us as technical expertise, and ensuring a diverse and inclusive workplace where we learn from each other is also core to letgo's values. That is why we’re not just looking for amazing “talent”, we also want amazing people 🙂

Are you ready to make a difference? Join us to disrupt and unlock the hidden potential of the second-hand market in Turkey 🚀

If you aren't completely confident that you fit our exact criteria, please reach out anyways. Humility is a wonderful thing - we're at least as interested in your character as in your talent.

The Senior Operations Excellence Manager plays a key role on the Car Transaction team to support letgo’s growing local business by overviewing execution quality of the purchase operations and that seller satisfaction is realized uniformly. The Senior Operations Excellence Manager reports directly to the GM of Car TX and is based in the Istanbul office. 

Your challenge:

  • To be up to date with the car inspection processes and best practices
  • To build, grow and manage a Turkey wide team of the most talented inspectors in the industry. With this regard, recruit, coach, train car inspectors to optimize buying operations
  • Set standards and procedures, own uniform execution at all locations
  • Supporting pricing department with accurate & transparent inspection result
  • Conduct random audits to detect quality or corruption issues within the purchase operation
  • To extract or create reports with an aim to provide feed-back & develop relevant findings in the team
  • To be customer centric at all times
  • To own and develop a set of KPI in the buying journey and decrease cost relevant to pricing / inspection mistakes. Tracking down claims and working at keeping claim levels lower
  • To work hand in hand with the after sales department to understand / correct failures in buying ops
  • To track down & give feedback for the development of third party inspectors
  • To audit actions of buying managers processes are well in execution, provide feedback to the purchase and operations director
  • To cooperate with global teams to help develop our back offices better & faster 

To get there, you’ll need:

  • Bachelor degree in related field,
  • University degree, mechanical / industrial engineering is a plus
  • Have a tech background (supported with licenses or certificates) the used car evaluation is desired and an analytic approach to business execution is required
  • Min of 5 years managing teams in purchasing cars, recruiting and coaching inspectors in the used car industry 
  • To make sure our standards are met at all times and process execution meets our brands values
  • Having a knowledge of 3rd party inspection agreements and SLAs 
  • Being a team player communicating findings transparently and suggesting recommendations to pricing and purchasing management
  • Being curious by nature and follow innovation in the industry
  • Having an industrious approach to structuring teams
  • Efficient knowledge about using Ms Office tools, excel in particular
  • No issues being mobile in Turkey
  • Excellent written and verbal communication skills in Turkish and proficiency in English

letgo perks:

  • Competitive salary and performance bonus
  • Health insurance
  • Company Car and lunch card
  • Team-building activities
  • An amazing online training platform to improve your professional skills

letgo is the largest and fastest-growing app to buy and sell locally. With hundreds of millions of listings to date, letgo is among the top 10 apps in Turkey both in downloads and active users since its launch. It’s the only app of its kind that can automatically title and categorize an item using artificial intelligence. Plus, users can easily browse local listings, chat instantly in the app, and view each other’s profiles, ratings, and reviews. 

We’re also disrupting and unlocking the hidden potential of the second-hand car market in Turkey with letgo oto+, a car buying and selling service. This is a one-stop solution for second-hand car buyers and sellers who are looking for trust, convenience and peace of mind in their transactions. letgo oto+ offers to buy and sell directly to or from consumers with a trouble-free experience. 

letgo is part of OLX Group. OLX Group is one of the world’s fastest-growing networks of trading platforms, serving 300 million people every month and operating in 30+ countries across 5 continents. We shape the future of trade to unlock the hidden value in everything. We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more. With more than 20 well-loved local brands including Avito, OLX, Otomoto, and Property24, our solutions are built to be safe, smart, and convenient for our customers. We are powered by a diverse workforce of 10,000+ talented individuals, together building an inclusive culture around the world. We have the strong financial and operational backing of Prosus, one of the largest consumer internet groups in the world.

We are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.

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