letgo is the largest and fastest-growing app to buy and sell locally. With hundreds of millions of listings to date, letgo is among the top 10 apps in Turkey both in downloads and active users since its launch. letgo’s marketplace is filled with everything from electronics and cars to clothing and furniture. Listing something on letgo is as simple as taking a photo thanks to its advanced technology. It’s the only app of its kind that can automatically title and categorize an item using artificial intelligence. Plus, users can easily browse local listings, chat instantly in the app, and view each other’s profiles, ratings, and reviews. 

letgo is affiliated with OLX Group which is the one of the biggest online marketplace, a global product and tech group with:

  • +20 brands
  • 15 time zones
  • +5000 people
  • One mindset

We are a team of 5000+ ambitious, curious people building market-leading trading platforms that empower 300 million people every month to upgrade their lives. Together with OLX Group we shared a common global purpose: “ Shape the future of trade to unlock the hidden value in everything.”

We’re looking for people who are as passionate as we are about creating something our users love and - just as importantly - who are excited by the challenge.

We’ve built a company for people who want to do impactful work, surrounded by great people. We have a well-defined, mature culture — and we’re always making it better.

The Research team at letgo represents the interests of our users on everything we do, and  influences strategy, marketing and product decisions with rich human insights that improve our users’ experiences, and ultimately, their lives.  We are looking for an independent, self-motivated, data driven, mixed methods UX Researcher who thrives in fast-paced ever changing environments, and wants to impact not only what we build, but how we do it.   

Your challenge:

  • Proactively create and execute research plans, choosing the best methodology and partnering with UX designers, product leads and other stakeholders to set the UX research vision and roadmap.
  • Design and manage quantitative and qualitative user experience studies, resulting in clear insights and recommendations that support existing and future products. 
  • Partner with business intelligence to uncover what we already know through our users’ behaviors, support research needs, or validate research findings.
  • Collaborate across verticals and teams with designers, product managers, analysts, marketing managers, and engineers to ensure research is a core component in every part of the business.
  • Synthesize and share user insights and recommendations in engaging ways, bringing the user to life and fostering empathy across the organization.
  • Organize trainings and events to engage teams in user experience research
  • Participate in the management of market research studies when necessary

To get there, you’ll need:

  • Degree in Human-Computer Interaction, Psychology, Computer Science, Social Science, or a related field,  
  • 3+ years of experience in a user experience/market research setting
  • Experience running a variety of quantitative and qualitative methodologies
  • Excellent oral and written communication, and comfortable sharing information with team members at all levels of the organization including top management.
  • Availability to travel as needed (Istanbul and Barcelona)
  • Prior experience in e-commerce, startups, mobile apps a plus

letgo is proud to be an Equal Opportunity and Affirmative Action employer. Ensuring a diverse and inclusive workplace where we learn from each other is core to letgo's values. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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