We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.
LendingHome is reimagining the mortgage process from the ground up based in technology as a simple, fast, transparent marketplace for borrowers and investors. We’re building the best way to get a mortgage and the best way to invest in them. LendingHome is taking on a huge opportunity and growing rapidly towards becoming the next great financial services brand powered by the most advanced mortgage platform in the world.
The LendingHome Customer Experience organization is rooted in three core principles; Doing the Right Thing, Commitment to Excellence and Winning as a Team. Each teammate centers their work around trying to make a difference in the lives of each and every customer daily - through helping them successfully secure financing and grow their business.
In this role you will serve as a core strategic partner to the sales organization. This role is primarily responsible for the cross functional alignment and initiatives mentioned as it relates to engaging the CX team’s delivery. Specifically, you will be responsible for the alignment of Sales, Marketing, loan origination efforts as well as other functions within LendingHome to implement training and strategy to ensure the teams are as effective and efficient as possible to, sell, and support our products and outreach innovations.
Further, you will oversee key performance indicators to track sales efficacy, working within the CX team to implement and maintain KPIs. Integrate customer and market insights into training, collaborate cross functionally to iterate training materials, and align campaign and life cycle driven activities.
Help reduce knowledge and skills gaps across the revenue teams, as well as identify opportunities for sales & process improvement by identifying bottleneck and inconsistencies. Propose process changes, and roll-out targeted programs in coordination with the CX, Ops, and Marketing teams.
Drive organizational understanding of CX customers, and key learnings to ensure we continue to meet their changing needs.
Contribute and run a range of CX Events such as sales kickoffs; own the content for reoccurring or ad hoc meetings of CX teams
Partner with Business Operations to establish and communicate key performance indicators that track sales efficacy; maintain KPIs, dashboards, and reporting to drive performance.
Align Sales and Product Management to develop and implement product readiness training strategy to ensure the teams are prepared to use, sell, and support new product innovations.