We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.

The Company: LendingHome is reimagining the mortgage process from the ground up based in technology as a simple, fast, transparent marketplace for borrowers and investors. We’re building the best way to get a mortgage and the best way to invest in them. LendingHome is taking on a huge opportunity and growing rapidly towards becoming the next great financial services brand powered by the most advanced mortgage platform in the world.

The Team: The LendingHome Customer Experience organization is rooted in three core principles; Doing the Right Thing, Commitment to Excellence and Winning as a Team. Each teammate centers their work around trying to make a difference in the lives of each and every customer daily - through helping them successfully secure financing and grow their business.

The Role: As Team Lead of the Loan Analysts, you are responsible for helping your direct reports become true subject matter experts for the life of a loan, a proactive and consistent performer, and contribute to providing an exceptional customer experience. This includes focusing on the right priorities for your team, scaling best practices with Leadership and Professional Development groups, and personifying the values and principles consistent with CXO. You are the champion for your team and are expected to surface pitfalls, shortcomings, needed improvements, etc. This role will directly report to the Loan Analyst Manager.

The Output: The Team Lead of Loan Analysts will help their team excel towards key individual and team goals through coaching, escalation coverage, best practice scaling, and prioritization, while maintaining accountability and consistency within our core CXO values and principles.

The Responsibilities: The Team Lead of Loan Analysts will help their team maximize their potential and output through consistent execution of the following:

  • Empower your team members to commit to success and win as a team. Foster a culture of hard work, customer service, and executing the necessary milestones and activities to be a successful LA and teammate.
  • Actively coach your team - Guide them to become the best versions of themselves and contribute to the growth of others.
  • Deliver consistent feedback and recognition, in line with CXO values, principles, and guidelines. Provide insightful synopsis to your functional lead to tailor their coaching and mentoring.
  • Help with onboarding, training, and development of your Loan Analyst team.
  • Strong command on LendingHome credit policy and process. Expected to stay current with an procedural changes and teach your team to scale your expertise.
  • Be present with your team to respond to and help lead through issues that come up in the day to day operations.
  • Handle escalations, rebuttals, rush requests, prioritization efforts, and daily run the business needs.
  • Ownership of and ability to articulate your business and presenting trends, bottlenecks, customer stories and status for ongoing initiatives during Loan Analyst leadership meetings.
  • Help hire the best talent that raise the LA bar and influence culture positively. Work with our recruiting partners to maintain a great candidate pipeline and reevaluate the job description and hiring profile for the LA role.
  • Actively coach your team - Guide them to become the best versions of themselves and contribute to the growth of others.
  • Deliver consistent feedback and recognition, in line with CXO values, principles, and guidelines. Provide insightful synopsis to your functional lead to tailor their coaching and mentoring.
  • Hold weekly team meetings, bi-weekly 1:1’s, and team huddles.
  • Attend cross department meetings to continue improving alignment and production needs.
  • Partner with Professional Development for training initiatives needed by your team.
  • Have a sense of humor.


  • Sustained merit based performance (what, how and growth)

○ Clear understanding of the LA role and responsibilities

○ Clear vision of the CX roles and purpose of TOTs

○ Strong command of LendingHome credit policy and process

○ Deep understanding of Ops Console

  • Manager or Supervisor approval

LendingHome is an Equal Opportunity Employer
 San Francisco Fair Chance Ordinance Police Code, Article 49






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