We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.
As the Underwriting Team Lead, you will be responsible for helping your direct reports develop as underwriters and achieve optimum productivity while exceeding loan quality and customer service standards. You will be responsible for executing solutions to identified system and process gaps, as well as acting as department representative for loan escalations and prioritization needs. In this role, you will facilitate alignment and efficiency within the department and scaling best practices across the Underwriting department and with the BP origination teams. This includes the oversight of individual & team performance and projects to optimize performance. This role will report directly to the Underwriting Manager.
Empower your team members to commit to excellence by fostering a culture of excellence.
Actively coach your team - guide them to be the best versions of themselves and contribute to the growth of others
Identify process gaps and optimize efficiency/quality in Underwriting by implementing process changes across the team
Lead, oversee, and monitor the Underwriting Power Users
Assist with loan prioritization and loan level escalations
Ongoing monitoring of pipeline to ensure individual underwriter productivity and quality
Function as a technical resource for the team for the Ops platform
Organize and facilitate regular weekly department meetings
Lead orientation and training of new hires and current department personnel
Develop training material, job aides, and/or tools to create process efficiency
Act as a liaison between the underwriting team and other department team leads and managers
Perform other duties and special projects as required
Hold weekly team meetings, bi-weekly 1:1’s, and team huddles.
In conjunction with the Underwriting Manager, complement semi-annual performance evaluations of team members