We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.


The Team

The objective of the closing department is to efficiently bring a loan transaction to closure by accurately drawing documents both to the requirements of our investors and to the request of our borrower client. They must also protect the company integrity through thoughtful review of all closing conditions and requirements involving, but not limited to accurate reconciliation of fund disbursement, on point communication to all settlement agents, and timely coordination of 3rd party documents (hazard insurance, flood insurance, and title commitments).

 

The Role

The Closing Team Lead is responsible for guiding our loans after the loan closing documents have been prepared through the funding and closing of the loan. Along the way, you will foster relationships with our closing agents, brokers and borrowers, as well as internal team members as you work with them to make the process of borrowing through LendingHome smooth and simple and identifying opportunities to improve processes and procedures through the use of technology, communication, and training. The Closing Lead supports the Closing Manager with day-to-day management of the team, including pipeline management and prioritization, providing final sign-off/approvals, answering questions from internal and external stakeholders and training/coaching the team.

 

Responsibilities

    • Help us build the world’s leading mortgage marketplace

    • Maintain current department procedures (including but not limited to loan document procedures for all programs, entity document review, funding procedures, vendor management adherence)

    • Assist Closing Manager with Implementing technology solutions and procedures that will create improved efficiencies and increased productivity

    • Perform recurring 1:1’s with your direct reports

    • Perform Bi-Annual performance reviews on all direct reports

    • Assist Closing Manager to recruit, hire, train a high performing team

    • Perform daily pipeline management, loan assignment and prioritization of work

    • Perform second signature/review of loan files for new hires/employees who are ramping up

    • Lead weekly team meetings and creates effective agenda

    • Provide training/coaching/mentoring to team members and be the first point of contact for questions and escalated issues

    • Contribute to process improvements for the Closing Department as well as other special projects

    • First point of contact for cross functional teams, such as Product and other Mortgage Operations teams to ensure changes in products, processes and systems are effectively communicated and managed

    • Work with the loan origination team, closing agents and borrowers to ensure a quick, accurate and pleasant closing experience

    • Adhere to and comply with all applicable federal and state laws and company policies

    • Perform other duties and responsibilities as required or identified by management

 

Qualifications

    • 3+ years experience as a supervisor/manager over closing positions in a mortgage firm or bank and 5+ years experience working in closing/mortgage operations

    • Demonstrated ability to direct the work of others and prioritize a team’s workload

    • Ability to improve processes, procedures and systems

    • You are open to feedback, comfortable speaking up and asking questions and able to follow a proven process

    • You have excellent technology skills, including: Microsoft Word, Excel & Powerpoint, Google Docs & Sheets, GMail, Adobe Acrobat; and you love learning new technology

    • Strong verbal and written communication skills

    • Preferred knowledge of HUD-1

  


LendingHome is an Equal Opportunity Employer
 San Francisco Fair Chance Ordinance Police Code, Article 49

    

 

 

 

 

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