We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.
The Quality Assurance Manager will be responsible for leading the Quality Team to ensure that all pre-funding and post-closing audit goals are met in accordance of the Company’s policy and procedures. This includes providing transparent pre-funding audit (PFA) and post closing audit (PCA) reporting and as well as driving efficient feedback loops from the investors, capital markets and risk-teams to the operations teams and vice versa, to address high findings and continually improve LendingHome’s policy, procedures and infrastructure.
Ensures that all audits are completed within scheduled timeframes
Acts as a senior auditor as needed
Manages capacity planning, prioritization of loans, and sampling methodology
Collects and confirm high risk loans from various business channels (suspicious activity report, investor kick-outs and repurchase requests) that result in scratch and dent loans and work across functions to find a resolution
Leads monthly review of high risk loans with operations managers and drives and implements improvements (e.g. improvement of credit policy, internal training, new processes, etc)
Interfaces with investors with regards to due diligence requests, loan issues, and repurchase-requests and ensures effective feedback loops to operations teams
Works with Product to automate QA processes to increase audit efficiency and accuracy
Content owner and editor of the Quality Control Policy and Procedure manuals.
Manages and trains employees on the QC team
7+ years of residential mortgage banking underwriting and / or loan origination auditing or examination experience in a management role.
Knowledge of origination underwriting and quality control requirements for Fannie Mae, Freddie Mac, HUD/FHA a must and an understanding of how to apply this knowledge to Business Purpose Lending
Strong working knowledge of mortgage business operations procedures for loan origination.
Highly motivated, self-directed, proactive, self-disciplined and team-oriented.
Excellent oral and written communication and interpersonal skills, strong work ethic, and critical thinking skills. Capable of delivering adverse news and deadline requirements to peer and senior members of the organization.
Proficiency in Excel, Google docs, Technical / Procedural writing and LOS systems a plus.