We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.
Our Closing department is an exciting team of driven individuals that move a loan through the closing and post-closing process.
This role will guide our loans after the loan closing stage through the packaging and shipping of the loan, fostering relationships with our closing agents and internal team members along the way.
Work with the loan closing team, capital markets team, and closing agents to ensure our loan files are accurate and complete.
Ensure timely and accurate processing of loans once the loans enter your queue, including scan and upload documents, prepare collateral and servicing files, coordinate loan shipping, follow up for trailing documents.
Meet and exceed your daily and monthly goals, while upholding our high standards for quality. You'll do this through your strong focus on service, relationship building, and customer empathy.
Provide excellent customer service (internally and externally) and ensure customer relationship is maintained at the highest possible level.
Bring your wits, strategies, and ideas by helping us make our closing process as efficient and pleasant as possible.
Adhere to and comply with all applicable federal and state laws and company policies.
Performs other duties and responsibilities as required or as assigned by the supervisor.
You have an Associate’s or Bachelor’s degree or applicable work experience.
You have a track record as a self-starter, with excellent time management skills, and a strong desire to learn.
You have excellent written and oral communication skills
You have a powerful work ethic and emotional intelligence.
You are open to feedback, comfortable speaking up and asking questions and able to follow a proven process.
You are flexible and can work in a dynamic environment of rapid change in procedures and prioritization.
You are a team player who likes to work hard and play hard.
You have excellent technical skills, including Microsoft Word & Excel, Google Docs & Sheets, Adobe Acrobat; and you love learning new technology!