We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.
LendingHome is reimagining the mortgage process from the ground up based in technology as a simple, fast, transparent marketplace for borrowers and investors. We’re building the best way to get a mortgage and the best way to invest in them. LendingHome is taking on a huge opportunity and growing rapidly towards becoming the next great financial services brand powered by the most advanced mortgage platform in the world.
The Salesforce System Administrator will serve as the "go to" for users, promote adoption, keep current on Salesforce updates, provide training, and more.
You would be a perfect fit for this role if you’re by nature a problem solver, and excited to learn new business process. Your favorite days are the ones where you have found a solution to a challenging problem. You have a customer service-oriented mindset with an eagerness to learn, grow, develop and evangelize Salesforce technology across the organization.
Create and manage changes to the system by partnering with multiple stakeholder groups to identify opportunities to make thoughtful improvements to business processes, policies, and system tools.
Proactively gather feedback from users to continually seek ways to further enhance the end-user experience.
Leverage custom objects, workflows, validation rules, approval processes, systems integrations and other system configuration options.
Design and maintain clear, actionable dashboards in SFDC, ISDC and Zendesk for CX leaders and their teams.
Work closely with the data analyst on the team to proactively discover business insights to develop business recommendations and monitor team/program health/progress.
Document company processes and workflows.
Serve as the first point of contact for SFDC, ISDC, Zendesk and other CX system related issues and independently resolve or escalate cases as necessary.
EXPERIENCE & QUALIFICATIONS:
2-4 years experience Salesforce administration experience. SFDC Admin Certification preferred.
Bachelor’s degree required. Strong analytical skills and thrives in a data rich environment; skilled in Excel
Highly detail oriented with an ability to review data, catch and remedy data integrity issues.
Superior written and verbal communication skills
Proven ability to work collaboratively with cross-functional teams.
Self-starter who enjoys working in a fast-paced, high-growth company.