We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.
The Consumer Mortgage team is charged with launching a best in the industry consumer mortgage experience, leveraging the existing infrastructure from LendingHome’s successful bridge program.
This role will guide our loans from application through underwriting, fostering relationships with our borrowers along the way as you work with them to make the process of borrowing through LendingHome smooth and simple.
Meet and exceed your daily and monthly quotas for application reviews, while upholding our high standards for quality. You'll do this through your strong focus on service, relationship building, and customer empathy.
Ensure timely and accurate processing of loans once the initial underwriting review is complete, including the analysis of information provided, working with customers to gather missing information or resolve questions, obtain third-party vendor reports and review documents.
Bring your wits, strategies, and ideas by helping us make our application process as efficient and pleasant as possible. Speak up and suggest improvements wherever you see an opportunity.
Conduct comprehensive risk evaluations of the customer.
Provide continuous feedback to our Underwriting and Collateral teams on potential trends in our applications.
Maintain a loan pipeline and escalate to management all unresolved issues, where appropriate.
You’ll have 5+ years of traditional mortgage processing experience that will include working with conventional, FHA, and jumbo programs.
You have a track record as a self-starter, with a strong desire to learn.
You have strong computer skills with experience in Encompass, Calyx Point, or another mortgage LOS, along with Microsoft Word & Excel.
You have the ability to define problems, collect data, establish facts and draw valid conclusions.
You have outstanding verbal and written skills that will enable you to provide an excellent customer experience with borrowers and business partners.
You are open to feedback, comfortable speaking up and asking questions and able to follow a proven process.
You are flexible and can work in a dynamic environment of rapid change in procedures and prioritization.