We’re LendingHome. We’re on a mission to revolutionize the world of mortgages and put the power, and the keys, where they belong—in your hands.
The LendingHome Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back.
As an Asset Resolution Specialist (ARS) with LendingHome you will be the primary point of contact for customers who need workout assistance on their loan(s). You will use your strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers.
The ARS manages a portfolio of loans in default and implements loan modifications, reviews and validates documents, and answer technical foreclosure questions from borrowers.
Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, extension, deed in lieu and delivers a proposal for the option that yields the best return for the investor for manager decision.
Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution
Communicates with borrowers regarding maturity date extensions according to procedures and protocols
Manage relationships with internal departments and with business partners
Ensures all updates, analyses, and decisions are administered/tracked in the appropriate systems
Generates ideas for improvement or increased efficiency and supports the implementation of new ideas and initiatives
Minimum 1 year of customer service and 1 year of mortgage experience
Must have the ability to guide customers through the retention and/or liquidation process and navigate on their behalf
General knowledge about the entire loss mitigation process