Technical Support Specialist (Advanced Support)

Are you passionate about solving complex technical issues? Are you experienced in handling customer issues and providing excellent service to your colleagues and end-customers? Our opening in the day team for Technical Support Specialist might be something for you then. During business hours, you are supporting your colleagues from the 2^ndlevel with technical questions and follow up on escalations from other teams. Together with our Customer Care and Data Center Operation teams in the Data Center in Haarlem, we strive to deliver the best solutions to our customers.

What you'll do

You support your colleagues from 1^stand 2^ndlevel support with technical issues
You follow up on escalations from other teams (e.g. Customer Success)
Providing support to 1^stand 2^ndlevel technical support team
Liaising with other teams (e.g. Product Engineering) in order to find the best solutions for our customers
Working on small side projects to enhance the workflow within technical support

What we're looking for

Our ideal candidate has the following:

Experience working with Linux & Windows
Experience working with virtualization products (VPS & Private Clouds)
Experience with Control Panel Software (e.g. cPanel and Plesk)
Knowledge of domains and web hosting (DNS & SSL)
Knowledge of mail server
Basic knowledge of hosting-related hardware
Basic understanding of networking
Fluency in English (verbally & written communication)
Eligibility to work in the Netherlands

What we offer

Participation in annual company bonus scheme, a company pension, and monthly Internet allowance
25 days of paid time off (and the option to buy or sell up to 5 more days)
Free lunch and parking, the best coffee (if we say so ourselves), and fresh fruit provided daily (when in the office)
Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, courses, and training.
Free in-house Dutch courses
Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more
Monthly after work drinks (also virtual, for now!)
A multicultural work environment (our colleagues in HQ alone are from over 40 countries!) in a company where you can truly make a difference

Ready for the next step?

If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Demetra Spyrou - Talent Acquisition Specialist at d.spyrou@global.leaseweb.com .

We directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn Profile

Point of data transfer *

Leaseweb wants to be transparent on how we work with you and how we store, process and transfer your personal data. As a condition to start our services to you, we need your consent to Leaseweb collecting and processing your personal data for this purpose, your potential future employer, directly or via other Leaseweb group companies.

The data we collect and process on you will be stored in our data base; this will be current data, from your public professional profile(s) and additional data provided to us by you, now as well as future additions and updates. We may contact you to keep your information up to date, for specific job opportunities and for other commercial communication related to our services. We will keep your data for a 12-month period from the last time you updated it so that we can contact you if a future opportunity arises that matches your experience and profile.

We will do so in compliance with the applicable data protection legislation, in particular the GDPR. Please read our privacy statement https://www.leaseweb.com/legal/privacy-statement for further information.

I agree to the collection, processing and transfer of my personal information as described above as well as to be contacted for the above mentioned reasons

Acknowledge/Confirm

Please reach out to our support team via our help center.

Please complete the reCAPTCHA above.