Do you have a passion for solving complex, technical issues? Are you skilled in handling customers? If so, we are looking for a number of Engineers for our Technical Support Department at the Data Center in Haarlem.

The Department

Our Technical Support Department (TSD) is part of the Customer Care organization and is the glue between our 1^st and 3^rd level operation teams. We have 7 teams, 1 purely working on a day shift and 6 other teams, in a rotating 24*7 shift.

What is the role about?

Your role at the Technical Support Engineer (TSE) will include:

Handling incoming service requests through phone, chat and/or our ticket system
You have a talent in handling incidents, changes and problems for our customers
Resolving 2nd level technical issues
Liaising with 1st level & 3rd level teams in order to find correct solutions

Who are you?

Are you passionate about customer satisfaction and handling complex technical issues? If so, we are looking for Engineers with:

At least 1 year of experience in a technical support role
Linux knowledge
LPIC-I or LPIC-II certifications are a plus
Ability to handle customers
Any knowledge of Windows would be advantageous
ITIL knowledge would be beneficial
Fluent English communication skills are a must
Available to work in rotating shifts
Eligibility to work in the Netherlands

What we offer:

Participation in annual company bonus scheme, a company pension, and monthly Internet allowance
25 days of paid time off (and the option to buy or sell up to 5 more days)
Free lunch and parking, the best coffee (if we say so ourselves), and fresh fruit provided daily (when in the office)
Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, courses, and trainings
Free in-house Dutch courses
Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more
Monthly after work drinks (also virtual, for now!)
A multicultural work environment (our colleagues in HQ alone are from over 40 countries!) in a company where you can truly make a difference

Unfortunately, we are not able to offer visa sponsorship for this role. Therefore, you need to be eligible to work in the Netherlands.

Want to learn more or apply?

Please use the link to apply, so we can get back to you as soon as possible.

If you need any further information, please don’t hesitate to contact Demetra Spyrou (Talent Acquisition Specialist) via d.spyrou@global.leaseweb.com. We look forward to hearing from you!

Recruitment agency? Thank you for your interest, but we are sourcing all our candidates directly. We appreciate you trying anyway but please keep in mind that any unsolicited profiles you send us will be treated as direct applications

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Technical Support Engineer (Shifts)

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