Client Service Delivery Representative

Customer Service is not a job, it’s an attitude. Do you have service running in your veins? Are you a fan of Cluedo and love puzzling? Is attention to detail your middle name? That might mean that you are the perfect candidate we are looking for!

The Department:

The role of Client Service Delivery Representative is situated in the contract management team. This team is continuously adding value by delivering impeccable support on all contract related requests, both from internal and external customers.

Contract management is the central pawn in our order-delivery chain, with tasks ranging from creating contracts, enabling a good handover from sales to delivery, and being the customer facing position in the company when it comes to contract related questions.

You will be part of a small (6 colleagues), energetic and international team, located in our headquarters in Amsterdam.

What is the role about?

Contract management is the process of managing contract creation, execution and analysis to maximize operational and financial performance within the organization, while reducing financial risks.

Key responsibilities:

  • Working knowledge of SAP/C4C, terminology and standards
  • Dispute Management
  • Credit Management
  • Cancellations
  • Excellent communication skills
  • Hands-on mentality
  • Keeping all processes & work instructions up to date

Who are you?

You have service on your DNA. You are accurate, can easily change between commercial, legal and technical vocabulary and have a proven track record in excellent customer service (not necessarily in an office setting). You are passionate, eager to learn and to play a positive role in a great team. You have outstanding communication skills, both spoken and written (in English) and a special talent for human relations.

What we offer:

  • Competitive salary + annual bonus
  • Good secondary benefits, including a defined contribution pension plan and collective health care plan
  • 25 days paid holidays
  • Free lunch
  • Free parking
  • The possibility to develop yourself and build up your career
  • Fun team events

Unfortunately, we are not able to offer visa sponsorship for this role. Therefore, you need to be eligible to work in the Netherlands. 

Want to learn more or apply?

Please use the link to apply, so we can get back to you as soon as possible.

If you need any further information, please don’t hesitate to contact Tabea Hensel (Talent Acquisition Specialist) via t.hensel@global.leaseweb.com.  We look forward to hearing from you!

Recruitment agency? Thank you for your interest, but we are sourcing all our candidates directly. We appreciate you trying anyway but please keep in mind that any unsolicited profiles you send us will be treated as direct applications.

 

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