LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution.

With offices in Dublin (our HQ), Philadelphia, Belgrade, and Sydney, we are a team that puts our customers' experience at the heart of everything we do. We're always striving for the best solution (not the easy one), and we’re committed to producing work that we can be proud of.

Our offices are open, collaborative environments where our team and individual accomplishments are celebrated and encouraged. Join LearnUpon, where we work together as a friendly, supportive team who, most importantly, like to have fun!

Our Support team aims to deliver a level of support unparalleled in the eLearning industry, the bar has already been set unbelievably high and your challenge, will be to move it even higher! This isn't your average support role, you will become a trusted partner to our ever growing customer base and will be exposed to a wide variety of technical issues.

What will I be doing?

  • Diagnose and troubleshoot technical issues.
  • Provide technical support through email and phone.
  • Capture suggested improvements and feedback from our customers.
  • Come up with your own suggestions on how we can rule the LMS world.
  • Create and maintain documentation on technical knowledge.
  • Communicate with other teams to learn and help solve customer problems.

What skills do I need?

  • Excellent customer service skills - the ability to be empathetic and responsive while clearly explaining complex technical topics in easily understood language.
  • A passion to troubleshoot and find solutions.
  • Experience with HTML / CSS, JavaScript, SQL and browser debugging tools.
  • Excellent written and spoken English for communicating with our customers.
  • Experience investigating and debugging technical issues in a web based environment.
  • Experience using and troubleshooting modern web applications
  • A person who constantly strives for perfection and who will challenge colleagues in our quest to create the world’s leading LMS.
  • Experience helping others solve technical issues (work study help desk at college, family “IT guy”, etc)

Not required but considered a big plus

  • Familiarity with common API and authentication mechanisms are considered a major plus.
  • You come from a computer science or software engineering background.
  • Knowledge of Linux command line.
  • Knowledge of networking i.e. protocols, DNS configuration etc.
  • Experience with a SaaS platform and/or at a SaaS company.
  • Experience building or maintaining a personal or project website.

Don’t worry if you don’t tick every box in order to apply, we’re always happy to review applications and take all experience into consideration.  We do our utmost to provide feedback where we can!

Why work with us?

  • Work in a fun and supportive environment with regular team events.
  • Excellent career progression - take LearnUpon where you think it can go.
  • Structured learning environment.
  • Competitive salary and company ESOP.
  • Private health insurance.
  • 22 days annual leave.

What is the Hiring Process?

Applicants for the position can expect the following hiring process:

  • Qualified applicants will be invited to schedule a 30 minute call.
  • Successful candidates will then be invited to a series of technical interviews. 
  • Successful candidates will be contacted with an offer to join our team.

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Visit our  Careers page  to find out more about working for LearnUpon, and check us out on Instagram.

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