We are looking for an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business.
Location: Bonn, Germany or Ljubljana, Slovenia – On-site
WHAT IS WAITING FOR YOU?
- Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
- Be a point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
- Deliver effective 1st level support on-site
- Assist in setting up and maintaining audio and video equipment
- Participate in testing and integrating new technologies into our existing IT infrastructure
- Create, update, and maintain comprehensive training materials and technical documentation
- Analyze support requests to uncover underlying issues and trends
- Contribute to the standardization and ongoing improvements of IT Support processes and service quality
WHO ARE WE LOOKING FOR?
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Experience in a technical help desk or support role
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Specialized knowledge of IT and Apple technologies, particularly in managing a fleet of Mac and iPhone devices using asset management systems and
administering those devices remotely -
Experience with ticketing/service desk applications (e.g. Jira Service Desk, ServiceNow)
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Excellent communication skills in English, both written and spoken, with the ability to communicate technical content clearly
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Customer-oriented mindset with the ability to adapt swiftly to constantly changing environments
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Ideally experience in one or more of the following areas:
- Identity Management with Okta
- Microsoft365 administration
- Mobile device management (e.g. JAMF or Microsoft Intune)
- Administration of Atlassian products (Confluence & Jira)
